IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com

Job Purpose

As Manager, Technical Operations, you will ensure network quality standards and service commitments are achieved through effective monitoring and coordination of regional technical staff across assigned region. Also, act as primary interface with management on technical and engineering deliverables within the region.

Key Roles & Responsibilities

Operations

• Manage and maintain relationships with internal stakeholders and external partners within the assigned region.
•  Demonstrate thorough understanding of Operations & Maintenance (O&M) tasks and regional targets. Motivate team-members towards achievement of such tasks and targets.
• Communicate relevant information and feedback from management to Field Operations Team Leaders, Field Service Engineers, Technicians and Contractors.
• Monitor management of network assets across region and trigger consequence management where evidence of mismanagement arises. 
• Review need for Capex replacement and trigger replacement request process.
•  Ensure all reports (statistical and registers) are accurate and available as and when due. • Provide inputs to the regional budget.
•  Notify Service Maintenance Contractors (SMCs) of sites where they are required to deploy security and ensure that Quality Auditors (QAs) are promptly informed of security deployment to sites as it occurs.
•  Ensure optimal supply of diesel to sites to prevent site downtime. Also, communicate diesel needs to the Associate Director, Operations.
•  Ensure SMCs carry out Site Readiness Audits and escalate issues to Regional Project Coordinator for resolution.
•  Collate daily Decommissioned Asset Checklists and validate with Field Service Engineers before forwarding to Project Coordinator.
•  Populate Customer Upgrade Request Forms (CURFs) and share with Regional QAs to ensure all CURF requirements are met.
•  Manage and appraise performance of Field Operations Team Leaders based on set Key Result Areas (KRAs). Identify training needs and act as mentor to subordinates.
•  Steer weekly governance meetings and engagements. • Ensure required tools of trade are available to team-members and utilized effectively and efficiently.
•  Track progress on all O&M deliverables within the region and provide timely feedback to the Associate Director, Operations to enhance decision-making. 
• Proactively communicate O&M status, issues and risks to management.
•  Share accountability for overall regional compliance with policies, procedures, and methodologies.
•  Conduct regular status meetings with all stakeholders, ensuring follow-through on all agreed actions, needs and requirements.
•  Ensure smooth and timely integration of new network elements into the operational network.
•  Manage and ensure conformity to quality processes and systems.
•  Ensure all commercial responsibilities such as Supply Chain invoicing and project execution receive prompt attention across all control points within the region.

General Duties

• Promote communication among colleagues to drive information flow and curb problems that arise.
•  Prepare and submit reports to the Associate Director, Operations on all matters relating to regional operations.
•  Manage relationships with partners/ vendors.
•  Perform other duties as assigned by the Associate Director, Operations.

Functional Competencies:

• Engineering Management
•  Logistics Management
•  Contacts Management
•  Project Management
•  Network Operations Management
•  Network Audits
•  Business Planning
•  Financial Acumen

Behavioural Competencies:

• Collaboration & Teamwork
• Leading & influencing

• Bachelor’s degree in Telecommunications Engineering, Electrical/ Electronic Engineering, and/ or any other related discipline.
• Professional certifications such as CCNA or PMP will be an added advantage.
•  +10 years’ related experience in telecoms operations and maintenance

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.