IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on the emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com

Job Purpose

• Handle consultation, facilitation, and resolution of employee grievances and disciplinary issues.
• Develop, implement, and enforce company policies/procedures.
• Manage relationships between the organization and external labor agencies/bodies.

Responsibilities

• Serve as the first point of contact for employee relations (ER) questions and provide guidance and consultation, ensuring employees and managers are using the tools and resources available.
• Create and revise ER policies and processes to generate fair outcomes for all stakeholders.
• Interpret the company’s HR policies and respond to inquiries and concerns.
• Track and ensure compliance with local labour laws, legislative requirements, and conditions of employment.
• Collate and analyze employee exit interviews.
• Collaborate with Talent Acquisition to co-review and take action on the results of the New Hire Experience Survey (30-day check-in)
• Conduct 60- and 90-day check-ins for new hires.
• Participate in training and consultation on ER-related topics, policies and procedures.
• Maintain thorough ER case documentation. Use metrics to identify trends and recommend actions to promote positive ER across the business.
• Coordinate with HR Business Partners (HRBPs) and people managers/ leaders on employee-related aspects of involuntary terminations such as termination for cause and separation.
• Assist in investigations regarding potential misconduct and policy violations by employees.
• Assist in preparing ER-related audits, reports and compliance reviews.
• Perform other tasks and duties as assigned by the Director, HR.

• Bachelor’s degree in human resources, Law, Business, or any related discipline.
• Professional certifications, e.g., CIPMN, CIPD, SHRM, etc, will be an asset
• +5 years’ relevant ER experience
• Strong knowledge of employment laws and regulations, with practical experience ensuring compliance within an organization.
• Experience managing HR projects or initiatives, with multiple tasks and priorities.
• Excellent verbal and written communication skills, with the ability to interact effectively with employees at all levels.
• Demonstrated ability to analyze complex situations, identify issues, and develop effective solutions.
• Experience designing and delivering training programs relations, conflict resolution, and company policies.

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Boldness - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.