IHS Towers is one of the largest independent owners, operators and developers of shared communications infrastructure in the world by tower count and is solely focused on the emerging markets. The Company has over 40,000 towers across its 10 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa and Zambia. For more information, please email: [email protected] or visit: www.ihstowers.com

Purpose

This role will work with the SM, IT Governance and Performance Management to drive IT governance and performance management initiatives including:

• Developing and driving the establishment of IT policies across all functional groups within IT
• Ensure IT policies, processes and standards comply with and are ready for SOX ELC testing and operated with the RACM.
• Drive user awareness to IT policies – across IT and the entire organization

Key Roles & Responsibilities

• Implement work plans and activities to align the company’s IT processes to best practices and standards, including COBIT, ITIL and ISO 27001.
• Ensure IT policies, processes and standards comply with and are ready for SOX ELC testing and operated with the RACM.
• Provide inputs to the review, development, implementation and improvement of IT policies, procedures, standards and guidelines, ensuring practice alignment with relevant standards, regulations, and frameworks.
• Ensure all IT policies and procedures are documented and updated according to regulatory standards.
• Ensure that management approval of governance documentation is obtained, guidelines followed, and repository for documentation created and kept up-to-date.
• Periodically review IT processes and flag gaps within IT functional teams, get feedback, and measure success. Work with relevant stakeholders to improve processes and improve efficiency.
• Work closely with functional leaders to build appropriate process monitoring frameworks and provide regular progress reports.
• Maintain and update IT process improvement plans. Track implementation against agreed plans and report on implementation status to relevant stakeholders.
• Contribute towards establishing credible risk governance, promoting an integrated IT risk management mindset at all levels and driving execution which appropriately prioritizes actions based on business impact.
• Coordinate IT risk assessment activities. Lead the identification of Key Risk Indicators (KRIs) across the business based on up-to-date situational analyses and trends. Drive risk oversight by providing timely and relevant information on KRIs.
• Perform other tasks and duties as assigned by the Senior Manager, IT Governance.
• Available to travel when necessary

Job-Specific Competencies

• Proven experience implementing best practice IT frameworks (COBIT, ISO, ITIL) in organizations
• Minimum of seven (7) years of experience in IT governance or risk roles
• Experience working across cultures and time zones
• Strong understanding of business process improvement methodologies (e.g., CMMI, Six Sigma, BPM, Agile).
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proven ability to work with cross-functional teams in a collaborative environment.
• Excellent communication, presentation, and interpersonal skills.

Qualifications & Experience Required

• A degree in information technology or related fields
• Relevant certifications – CISA, CRISC, CGEIT, ITIL, ISO 9000, ISO 27001 etc.
• Thorough understanding of the latest IT-GRC principles, techniques and protocols.

Knowledge, Skills and Abilities

Knowledge

• Best practice standards/frameworks (including COBIT, relevant ISO standards and ITIL) and how to pragmatically apply them within the IHS context
• IT Infrastructure and Applications: A solid understanding of hardware, software, networks, operating systems, and different types of applications (cloud-based, on-premise, etc.).
• Technology Trends: Staying abreast of emerging technologies like artificial intelligence, cloud computing, APIs, data analytics – and the relevant governance and risk implications of these technologies.

Skills

• Communication Skills: Excellent written and verbal communication skills are essential for effectively communicating with both superiors and subordinates.
• Interpersonal Skills: Building strong relationships and fostering collaboration across departments.

Abilities

• Attention to detail
• Pragmatic and able to manage vertically as well as horizontally
• Able to travel to locations where IHS’s business is present

Organizational Competencies
Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.

Our Vision
IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.