IHS Towers is one of the largest independent owners, operators, and developers of shared telecommunications infrastructure in the world by tower count and is the only towerco solely focused on emerging markets. The Company has more than 40,000 towers across its 11 markets, including Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Peru, Rwanda, South Africa, and Zambia. For more information, please visit: www.ihstowers.com 

• Support, maintain and improve service processes, e.g. processes aimed at ensuring end-user satisfaction and on-time delivery.
• Adhere to existing ITIL processes and best practices and contribute to the development of new processes.
• Maintain good working relationships with all service providers and vendors to ensure that services received meet expected requirements of the contract.
• Support employee onboarding and exit processes across OpCos.
• Support development and maintenance of Standard Operating Documents for all IT units.
• Support and track procurement requests for the IT Global Services team.
• Own and support IT hardware assets (SIMs, phones, laptops, etc) management that involves issuance/ retrieval, storage, tracking and disposal.
• Own and support IT software assets (Windows image, OS, licences, etc) management that involves issuance/ retrieval, storage, and expiry date/ renewal tracking.
• Verify and ensure all assets and CMDB are uploaded/ registered on the ITSM application/ platform.
• Ensure an up-to-date inventory of all ITSM documents and records are maintained on the intranet portal and kept up-to-date.
• Maintain up-to-date records of IT hardware inventory and asset owners/ users that are tracked and reported throughout the asset lifecycle to ensure safe keep, availability to support end-user productivity/ continued business operations, and secure disposal in line with organizational and regulatory policies.
• Manage asset stock levels and/ or monitor thresholds for all IT assets, ensuring current and future availability to meet business demands.
• Systematically analyze inventory data and communicate findings to the Manager, Asset & Service Level to guide purchasing decisions.
• Ensure that all hardware delivered is properly checked, in line with the purchase order (PO) requirement, and updated in the Assets Register while software assets are also tracked and updated in the Service Catalogue.
• Perform other tasks and duties as assigned by the Manager, Asset & Service Level.

• Bachelor’s degree in Computer Science or Information Technology
• Relevant professional certifications, e.g. ITIL Foundation, CompTIA (A+) and/ or Microsoft MCSA, will be an asset.
• Microsoft MSDT level or equivalent.
• 2-3 years’ relevant experience

Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create a positive impact in the communities we serve.

Our Vision

IHS is committed to improving the quality and availability of telecommunications infrastructure, the lifeline for an increasingly connected world. We are dedicated to helping create a sustainable future for the communities in which we operate, and our sustainable strategy is structured around four pillars: ethics and governance, environment and climate change, education and economic growth, and our people and communities.