About IGT1

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS.

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

About the client: Sitecore 

Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.

As a HR Executive, you will be part of our Global People Operations team, delivering exceptional HR operational support across one or more regions. You will be responsible for providing a seamless employee experience throughout the employee lifecycle while partnering closely with employees, managers, HR Business Partners, Payroll, Total Rewards and other stakeholders.

This role combines operational excellence, customer service and process expertise to ensure HR services are delivered accurately, efficiently and in compliance with local employment practices.

Regional responsibilities (EMEA, Americas, APJ or other regions) may vary depending on business needs.

What You'll Do

Employee Lifecycle Management

• Manage end-to-end employee lifecycle transactions, including:
  • New hires
  • Internal transfers
  • Promotions
  • Compensation changes
  • Leave of absence administration
  • Employee data changes
  • Offboarding and terminations
• Ensure employee records are maintained accurately within HR systems.

Employee Experience

• Serve as a trusted first point of contact for employees and managers regarding HR operational queries.
• Deliver timely, accurate and customer-focused support while adhering to service level expectations.
• Conduct onboarding and orientation sessions where applicable.
• Support employees through key lifecycle events while ensuring a positive employee experience.

HR Systems & Data Management

• Process HR transactions in HRIS platforms with a high degree of accuracy.
• Maintain data integrity across HR systems.
• Generate and validate HR reports when required.
• Support system testing and implementation of new processes or enhancements.

Cross-functional Partnership

• Partner closely with Payroll, Benefits, HR Business Partners, Talent Acquisition, Finance and external vendors to ensure smooth execution of HR processes.
• Support benefit administration and employee communications where applicable.
• Coordinate documentation required for employment changes and compliance activities.

Operational Excellence

• Identify opportunities to improve processes and enhance operational efficiency.
• Contribute to documentation, knowledge articles and standard operating procedures.
• Participate in continuous improvement initiatives and HR projects.
• Support audits and ensure compliance with internal policies and local employment requirements.

What We're Looking For

• 1–3 years of experience in Human Resources, Shared Services or HR Operations.

Preferred Qualifications

• Experience supporting employees across multiple countries or regions, especially North America would be advantageous.
• Experience working in a global or matrixed organization.
• Familiarity with HRIS platforms (Workday preferred).
• Understanding of HR operational processes across the employee lifecycle.
• Experience working with payroll and benefits processes is beneficial.

Skills & Competencies

• Strong customer service mindset
• Excellent communication and interpersonal skills
• Strong organisational and prioritisation skills
• High attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with strong analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Collaborative team player with a proactive approach
• Continuous improvement mindset
• Proficiency in Microsoft Office applications
• Fluency in English (additional languages may be required depending on regional coverage)

Success in This Role

Successful candidates will:

• Deliver high-quality HR operational support with accuracy and efficiency.
• Build trusted relationships with employees and managers.
• Drive a positive employee experience through responsive and professional service.
• Continuously seek opportunities to improve processes and simplify ways of working.
• Contribute positively to a collaborative, global People Operations team.

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP