IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job description

Position Overview Softeon is seeking a highly organized and proactive Project Coordinator to support our Solution Delivery and Success Services teams. This role will focus on coordinating customer communications, managing resource allocation, and ensuring timely execution of deliverables across both change requests (tickets) and advisory services engagements. The ideal candidate will act as a central point of coordination between internal teams and customers, helping to drive project timelines, maintain visibility into ongoing work, and ensure a high level of customer satisfaction.

Responsibilities

• Serve as a primary coordination point for customer communication related to change requests and advisory services

• Track and manage incoming tickets, ensuring proper prioritization, assignment, and follow-through

• Coordinate internal resources across delivery, support, and advisory teams to align with project needs • Monitor project timelines and deadlines, proactively identifying risks and escalating issues as needed

• Facilitate status updates, meetings, and reporting for both internal stakeholders and customers

• Maintain accurate documentation of project activities, deliverables, and communications

• Support planning and execution of advisory services engagements

• Ensure high-quality delivery by tracking progress and verifying completion of assigned tasks

• Assist in continuous improvement of processes for ticket management and service delivery

Education and Experience

• Bachelor’s degree in business, supply chain, information systems, or related field

• 1–3 years of experience in project coordination, customer support, or similar role (preferably in software or supply chain domain)

• Experience working with ticketing systems and project tracking tools like Monday.com • Exposure to supply chain or enterprise software environments is a plus

• Familiarity with cloud platforms (Amazon, Azure, or Google) is a plus

• Comfortable using AI tools to improve productivity and workflow

Knowledge and Skills

• Strong organizational and time management skills with attention to detail

• Excellent written and verbal communication skills

• Ability to manage multiple priorities and deadlines in a fast-paced environment

• Strong customer-facing and interpersonal skills

• Problem-solving mindset with ability to proactively address issues

• Ability to collaborate effectively across cross-functional teams • Familiarity with project coordination methodologies and tools

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

What We’re Offering

• Salary Range: $70,000 to $85,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer