IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

As the platform owner, you will shape the Service Platform roadmap, drive innovation (including AI and automation), mature governance, and optimize the platform experience for both internal teams and external customers. You will lead a high‑performing team of architects, business analysts, developers testers, and administrators, while collaborating closely with senior stakeholders across IT, Data, and the wider business. This role strategically and tactically manages our financial, skills, and effort investments in our Service Platforms. The position ensures that our tools and technologies truly enable us to do business better — for our shareholders, employees, and customers alike.

Role Overview

Strategic ownership of Service Platforms tooling, for Unified Support

• Strategic, Tactical and Operational accountability for the Service Platform, ensuring availability and integrity through effective change and risk management
• Lead solution governance across the portfolio of platforms, including vendor selection and management, solution lifecycle strategies and plans, and change advisory boards.
• Operate with clear sense of accountability for the timeliness, quality, and ROI of all platform decisions, projects, and enhancements.
• Own and continuously improve the demand management process, ensuring:
  • Users always have reliable, efficient, and relevant solutions.
  • Prioritization is transparent and consistently aligned with business objectives across functions.
  • Expectations are managed effectively, balancing what we can and cannot commit to.
  • Leadership changes in prioritization are supported by data and impact analysis for confident decision-making.
• Proactively manage executive and leadership communications, using tools such as self-serve dashboards and data-driven summaries. Make certain critical impact is transparent when change arises.
• Lead and develop a multidisciplinary team of Architects, Business Analysts, Developers, Testers, and Administrators, fostering a strong engineering culture, and commitment to efficiency and quality.
• Monitor the impact of initiatives and provide strategic insights to maximize the value of our financial and talent investments, through effective prioritisation and resource planning.

GCS IT Budget Management & Cost Optimization

• Partner closely with GCS and IT Finance teams to ensure that budget allocations align with business priorities and that transparency supports confident decision-making.
• Proactively manage license assignments and renewals throughout the year to stay within budget.
• Collaborate on renewals and cost optimization opportunities that impact budget performance.
• Navigate in-year budget adjustments with strong stakeholder management, ensuring new investments are backed by ROI analysis and appropriate executive approval.
• Support delivery of savings initiatives with diplomacy and strategic foresight.

People Management

• Champion the IFS Aspire2Thrive Program by driving effective goal setting, talent assessment, succession planning, promotions, and professional development, to drive team and individual performance.
• Lead, mentor, and develop a high-performing team that works efficiently, follows established best practices, and adapts with agility and innovation to meet business needs.

• Guide the team through change, ensuring smooth transitions and minimal disruption.

Additional Responsibilities

• Promote data-driven decision-making and continuous improvement across all functions.
• Communicate clearly and effectively to align teams with evolving business priorities.
• Represent the team in executive forums and cross-functional initiatives.
• Define and execute team plans that align with broader organizational goals.
• Identify, manage, and mitigate risks that could impact business objectives.
• Operate with transparency, integrity, and commitment to agreed priorities.

Success in this Role Looks Like

• A well-connected ecosystem of Service Platforms that empower the business.
• Effective, high quality and timely lifecycle management of new business needs and continual improvements.
• Confident, data-backed decisions on IT investments.
• A high-performing, motivated team delivering measurable business outcomes.
• Financial accountability for platform decisions.
• Sustained alignment between all platform management functions around IFS, with specific emphasis on platforms that directly integrate and directly impact our ability to deliver an efficient and high quality service to our customers.   

• 3+ years of people management experience 
• 7+ years of developing, governing or running projects and programs on service platforms 
• ITIL certifications 
• ServiceNow and Jira experience highly preferable 

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.