IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We run a single cloud platform that powers our business at the Moment of Service. This role owns day-to-day platform operations for IFS Cloud, OSCA, and ServiceNow, ensuring stable services, predictable throughput, and continuous improvement.

About the role

You will own the BAU operating model for our core platforms. Run intake, prioritisation, capacity planning, release/change, and incident/problem management. Align backlogs with business value, keep services reliable, and improve flow using agile delivery methodology.

What you will deliver

• A unified BAU backlog and intake for IFS Cloud, OSCA, and ServiceNow
• Clear capacity plans, quarterly forecasts, and sprint/kanban throughput targets
• Safe, frequent changes via automated pipelines, change control, and standard release paths
• Higher service reliability and faster recovery with strong observability and runbooks
• Self-service, automation, and knowledge that reduce manual handoffs

Key responsibilities

Strategy and operating model

• Convert business demand into a single, prioritised backlog; balance run, small change, and minor enhancements
• Lead capacity planning and quarterly/PI forecasting; track plan vs actual and adjust early
• Define guardrails for configure vs customise, integration patterns, data flows, and security

Agile delivery and flow

• Run agile at scale across BAU squads (Scrum/Kanban), with lightweight governance and clear definitions of done
• Use flow metrics (cycle time, WIP, throughput, work item age) to improve predictability
• Maintain a stable cadence: refinement, planning, demos, and retros that drive tangible improvements

Service reliability and change

• Own Level 2 – 3 incidents, problem, and change processes; reduce repeat incidents via RCA and preventative actions
• Standardise release and change windows; enforce quality gates, rollback design, and non-prod parity
• Build observability: logging, metrics, tracing, and actionable alerts tied to SLOs/SLAs

Platform ownership

IFS Cloud

• Run upgrades, extensions, and integrations across Finance, HR, Operations with minimal downtime
• Establish medallion-style data patterns and reporting guardrails to support analytics and AI

OSCA

• Use OSCA to orchestrate cross-platform workflows; manage event models and integration contracts
• Ensure resilience for orchestrations; own playbooks and RTO/RPO expectations

ServiceNow

• Make ServiceNow the front door for intake, request, change, and knowledge
• Own ITSM/ITOM/CMDB/HRSD backlogs; improve data quality and automation across the platform

People and ways of working

• Build high-performing BAU squads (platform, integration, BA); skills matrix, career paths, and coaching
• Operate follow-the-sun/on-call models where needed; keep runbooks and KB articles current
• Foster a culture of safety, ownership, and measurable outcomes

Vendors, cost, and compliance

• Manage vendors for value, not dependency; align roadmaps and SLAs
• Track TCO and unit costs; target savings through automation and standardisation
• Meet security, privacy, and audit requirements; maintain accurate CMDB and access controls

How success will be measured

• Capacity plan accuracy, backlog health, and predictable throughput
• DORA/flow metrics: lead time for change, deployment frequency, change fail rate, time to restore
• SLO/SLAs for availability and incident response; fewer repeat incidents
• Automation and self-service adoption; reduced manual effort and cycle time
• Budget adherence and TCO trends

About you

• You will have deep experience running BAU/platform operations at scale across at least two of: IFS Cloud, ServiceNow (ITSM/ITOM/CMDB/HRSD), OSCA or similar orchestration
• You are strong in capacity planning, quarterly forecasting, and agile delivery methodology (Scrum/Kanban)
• You have a solid grasp of integration patterns, data flows, security, compliance, and observability
• You are a pragmatic leader who moves between strategy and detail; clear communicator who earns trust
• You are comfortable with ITIL practices adapted to modern engineering and product ways of working

Why join IFS

You’ll shape how our core platforms run every day, improving reliability, speed, and user experience. If you thrive on steady, measurable progress and empowering teams to do their best work, join Team Purple and make your moment.

What We’re Offering

• Salary Range: $225,000 to $275,000 CAD plus bonus potential
• Flexible paid time off, including sick and holiday
•  Medical, dental, & vision insurance
•  RRSP
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.