IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

The Database Administrator role in the Database Services Team is responsible for the overall delivery of the Oracle Database-related pieces for all the applications within the IFS Cloud Suite.  Additionally, the role is expected to cover a 24/7 shift pattern as well as support customers in different continents, including EURA compliance. 

The responsibilities include: 

• Daily DB Operations 
  • Follow common and documented processes in day to day duties supporting and maintaining our Database services. 
  • Act as a DBA resource to help perform some of those daily duties when the need arises to address issues with client systems 
  • Act as a final point of escalation for challenging issues with our database services 
  • Work as needed to support internal and external teams during investigations and corrective actions during problem management investigations. 
  • Work with R&D alongside the CSA to provide guidance and feedback to improve the IFS product set in future releases. 
• Backup Solutions 
  • Implement agreed backup solutions for the IFS Application suite to satisfy our own and our customers’ needs 
• Performance Tuning 
  • Follow best practices and approaches to manage performance issues in our Cloud database environments 
  • Work with the CSA and R&D teams to address performance issues through both short term and long-term methods 
• Disaster Recovery 
  • Implement and test regularly, in conjunction with the CSA and RnD teams, any agreed disaster recovery solutions and ensure the solution suits the needs of IFS and our customers 
• Monitoring 
  • Implement appropriate tooling to monitor and manage the database availability within our cloud database services. 
  • Follow processes in place to manage availability issues in production environments. 
• Automation and Tooling 
  • Work with the CSC, CSA and Automation teams to automate and reduce time and overhead for common tasks wherever possible. 
• Training and skills transfer 
  • Deliver DBA knowledge transfer/training sessions to selected internal teams if required. 

Experience

• Mandatory
  • At least 3-4 years’ experience performing Oracle Database administration functions in cloud computing or enterprise IT service delivery
  • Demonstrated knowledge of cloud computing services or IT service management methodologies and best practices
  • Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk or a similar tool
• Value Add
  • Experience in ITIL, ISO 20000 or a similar service delivery framework
  • Experience in provision of cloud computing services or IT service delivery

Certifications

• A formal qualification (degree, HND, etc.) in Computer Science/Information Technology is useful but not mandatory.
• ITIL qualifications would be useful but are not mandatory.
• Vendor provided technical certification (CCNA, OCP, MCSA, etc.) would be useful though not mandatory.

Personal Abilities

• Citizens of the European Union or a corresponding work permit in Poland
• Excellent communication and interpersonal skills including a business fluent English
• Ability to work to deadlines, targets and needs of the role
• Ability to manage own time, efficiently and effectively

Technical Skills

• Experience of implementing and managing critical production systems, especially in the cloud, including a strong awareness of customer-driven priorities and commercial pressures is essential. 
• Experience of supporting multi-tenant Oracle databases (CDB/PDB)
• Experience administering Oracle databases (minimum 12c) on Linux and Windows operating systems
• Some technical experience with performance tuning - AWR/ASH/ADDM/TKPROF/tracing sessions, etc – in a multi-tier architecture
• Good technical experience using OEM for various database administration purposes.
• Good technical experience with backup/restore – RMAN, data pump export/import.
• Knowledge of disaster recovery; dataguard – setup and troubleshooting.
• Experience with database cloning – RMAN active duplicate
• Some technical experience linux shell scripts: bash (knowledge of powershell scripting and windows command also nice to have)
• Experience with database upgrades (12c to 19c and above) and patching
• Experience working within a strict ticketing system, such as Service Now, JIRA, etc
• Basic understanding of Cloud Technologies – Azure, AWS or GCP

The following skills and exposure are not essential but are very useful:  

• Knowledge of other database systems – Azure SQL, MS SQL Server, PostgreSQL, MySQL, etc.
• Microsoft Azure PaaS (e.g. App Services, SQL Database, Storage, Redis Cache, PostgreSQL), Event Hub, Automation, monitoring, Security Centre.
• Network architectures, especially related to Microsoft Azure (e.g. vNets, NSGs, VPN, ExpressRoute, SSL/TLS certificates, DNS).
• Native Azure monitoring
• DevOps Practices (Terraform, Chef and related tools), and how these are leveraged in design and operations to be able to deliver and support hundreds of instances seamlessly.
• Familiarity with other SaaS Cloud solutions (e.g. Salesforce, Office 365)
• Security principles – encryption, authentication, authorisation, integrity, auditing, pen testing etc – and how these are applied in a cloud environment.

The successful candidate will have a proven track record working with a wide range of teams including operations, R&D, consulting and support services.  They will work effectively in an internationally distributed, multi-discipline team and must be highly self-motivated and proactive, with excellent problem solving and communication skills.

Working Environment 

• We offer contract of employment (not B2B)
• The role is primarily working 24/7 on an 9hrs shift pattern. 
• Extra hours may be needed to discharge all associated duties 
• The role includes remote working as part of its role, with office attendance from time to time. 

You will work with the leading Business Software experts and have contact with the world’s latest technologies. You can expect an open team culture, focusing on inclusion and a pleasant working atmosphere with flat hierarchies.

We offer you an attractive salary with above-average additional benefits:

• Mobile working throughout Poland after onboarding possible
• Flexible working time models
• 26 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
• Private medical care, multisport card, life insurance, Individual support through regular health promotion and the compatibility of work and private life and much more are part of our company practice
• Great challenges in delivering projects to large customers together with an experienced IFS team and our partners
• You work with a great product with good recognition in the market and amongst customers and analysts
• You will be part of a fun group where everyone is helpful
• For more information, visit: IFS.com or follow us on LinkedIn

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

In Industrial and Financial Systems Central and Eastern Europe Sp. z o.o., based in Warsaw, the Whistleblowing Procedure is in effect, outlining the methods for reporting legal violations, rules for accepting internal reports and taking follow-up actions, as well as the principles for protecting whistleblowers. Reports can be submitted through the application at https://report.whistleb.com/pl/ifs, available on the website https://www.ifs.com/.