IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.  

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

The Head of Strategic Operations will report to the Global Chief Operating Officer and will play a pivotal role in executing strategic initiatives, managing daily operations and driving organizational efficiency. This role requires a strategic thinker, an excellent communicator and a proactive problem solver who can navigate complex challenges and deliver results. 

• Strategic Support – Assist the COO in developing and implementing strategic plans, ensuring alignment with company goals and objectives 

• Operational Management – Lead and manage key projects, ensuring timely delivery and alignment with strategic priorities 

• Communication – Sever as a liaison between the COO and internal/external stakeholders, ensuring clear and effective communication 

• Data Analysis – Analyse data to provide insights and recommendations for decision making 

• Meeting Coordination – Prepare agendas, materials and follow up actions for executive meetings 

• Problem Solving – Identify and address operational challenges, providing innovating solutions 

• Leadership – Mentor and guide team members, fostering a culture of excellence and collaboration 

To be successful in the role you will likely have: 

• Proven success in a similar role within a global enterprise software organization  

• Skilled relationship and team builder with the ability to influence and partner with internal and external stakeholders 

• Excellent verbal, presentation, and written communication skills; fluent English 

• Proven project management experience and proficiency in data analysis 

• Strong management and influencing skills, results oriented, with clear drive and initiative — highly motivated with a determination to succeed 

• Tertiary education in business, management or a related field or proven success in a similar role previously 

• Ability to work in a fast-paced, dynamic environment 

IFS prides itself on its culture and values: trustworthy, agile and collaborative. IFS has been in the industry for more than 30 years and with 6 consecutive years of rapid growth, its imperative that IFS doesn’t just maintain but continues to invest in its positive culture. This is achieved through smart recruitment, training programs, company policies, expectations of managers and employees and a focus on diversity, sustainability and a balanced work/life integration.  

We offer you an attractive salary with above-average additional benefits:

• Hybrid working to allow proper life balance
• 25 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
• Further training opportunities and intensive support during your onboarding phase
• Opportunity to make a real impact on organizational success
• Collaborative and supportive work environment
• Career development and growth opportunities
• PMI
• Pension scheme
• Every day breakfast and lunch in our Staines office
• You work with a great product with good recognition in the market and amongst customers and analysts
• You will be part of a fun group where everyone is helpful
• For more information, visit: IFS.com or follow us on LinkedIn

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

Join us and be part of a team that's transforming the way organizations approach service management!