IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

IFS Service Management is the market-leading service management solution, a leader in the Gartner Magic Quadrant for the 6th consecutive time.  Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream.  

In the Service Management team at IFS R&D, we believe that enabling our customers to deliver on their moment of service will unearth new ways to create value and evolve businesses. The agility and the dynamic design processes created by our teams really drive our product beyond our competitors. From web apps to mobile apps, our applications meet the needs of a diverse set of users. Consumers accessing the portals we provide, contact center agents needing information at their fingertips, planners managing complex scheduling problems, field technicians working on a small-factor mobile device, and back-office contract managers and billing personnel entering and managing large volumes of data. Our Program Managers ensure the customers to have a smooth business operation by delivering the right functionality.

We are now strengthening our team of Program Managers with a Program Manager to take a holistic view, right across our solution. This Program Manager will be responsible for synchronization of the work, identifying dependencies and gaps between programs in multiple product areas to ensure an end to end solution with a state of the art product in mind.

We are on the lookout for a dynamic, open-minded individual to join us as a Program Manager to be a part of our global team. You will be responsible for driving and coordinating our team members will collaborate with Program Managers based across the globe.

A Program Manager at IFS is responsible for realizing the intended value of decided investment cases. A program manager is the voice of the customer, provides technical thought leadership, and ensures that we deliver the intended value on time, on budget, and with the right quality, resulting in great customer adoption and high customer satisfaction.

As a Program Manager in our Service Management team, you will be responsible for:

• Ensuring that we deliver the intended value on time, on budget and with the right quality.
• Driving the delivery of the investment cases through coordination, planning, and prioritization within a set scope across all aspects of the development and support cycle.
• Interacting and collaborating across all parts of R&D and the wider organization
• Prioritizing work effectively in a value-driven manner
• Assessing risk and impact. 
• Working with functional design and detailed specifications.
• Working effectively with our Product Managers to set clear, and challenging goals for the area of responsibility and pursuing those with enthusiasm and passion 
• Acting on customer feedback and escalations, handling communication and interactions with stakeholders, customers, and partners.

• Deep industry knowledge of Field Service, Workforce Management, Planning and Scheduling or a closely related area.
• The ability to efficiently engage with requirement owners and other stakeholders while contributing to activities related to product/solution management.
• Excellent communication and presentation skills along with the ability of applying expertise & technology to achieve work objectives.
• Good understanding of one or more of our target industries and domain product/technology offerings as well as the business application processes for our target customers.
• Experience from relevant industries and markets, and are used to interact with customers and partners
• Experience in technical design and programming skills will be an added advantage.

Interviews and selections are being made continuously. If you are interested, apply as soon as possible. 

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 6,000+ employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.