IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We are seeking a dynamic and innovative Education and 2C8 Product Specialist to join our team.

As a Product Education Specialist in 2C8 the ideal candidate will be passionate about education, skilled in the ins and outs of 2C8 software for process modelling and analysis and able to help setup and mold this tool into out future strategies.  They must be adept at creating engaging and effective learning materials. This role involves developing and implementing educational strategies, leverage 2C8 to create dynamic learning materials, and support users in mastering process management tools and technologies. 

As a Product Specialist within the Education area you will split your time between taking control of our 2C8 strategy and service setup, streamlining processes and documentation, while working with other members of the team on bringing other educational content to life through our release cadence.  You will work closely with various teams to ensure that how we work with our 2C8 partner strategically across all departments and our Education Guild are aligned.

You will be an advocate for finding different ways of working, overcoming challenges alongside the Education team.

A Product Specialist at IFS continuously expands their business process domain knowledge, as well as technical knowledge and shares this knowledge to guide others.

As a Product Specialist you should be able to: 

• Determine the needs of our different stakeholders for user education material 

• Write and review technical and end user content for the product, including user guides, online help, system error messages, system field names, labels, tool tips etc. 

• Be able to identify the need for new content from analysis of support cases and topics on community platforms 

• Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams 

• Ensure User Education is accessible at the right time, in the right place, in the right medium for all target groups 

• Own the 2C8 User Education strategy and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy and enhancements are delivered to add value.

• Utilise 2C8 software to create engaging and interactive educational materials focused on process modeling and analysis. Develop tutorials, exercises, and case studies to facilitate learning and skill development.

• Serve as a subject matter expert on 2C8 functionality, setup and troubleshooting. Assist users with technical inquiries, resolve issues promptly, and escalate complex issues as needed.

• Functionally test, review and maintain the 2C8 software when new features are delivered.

• Conduct training sessions and workshops to educate users on utilizing 2C8 effectively. Provide ongoing support and guidance to users to maximize their proficiency with the software.

• Contribute in activities related to product/program management around future direction and vision for 2C8 and our Education needs.

• Proficient in English with excellent written and verbal communication skills 

• Great team player who can connect with global team members. 

• Commitment and ability to meet deadlines in a consistent manner. 

• Expertise in 2C8 or similar software process modeling and analysis tools and best practices would be advantageous.

• Willingness to learn new concepts 

• Degree or equivalent qualification in a relevant field of study or demonstratable experience in relevant working environment 

• Ability to coordinate and manage projects in line with known timeframes 

• Experience in a customer facing role