IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

As a Senior Software Engineer - Unified Support, you will join our Support team in Sri Lanka where we strongly believe that working hard and having fun are two compatible elements.

We are looking for a Senior Software Engineer - Unified Support who has creativity and a passion for delivering an amazing user experience to our clients. Our team provides support to more than a dozen aerospace industry leaders, representing a user base of nearly 35,000 engineers and analysts. We work together with our customers’ discipline experts to resolve complex software, hardware and business process issues with our world class aviation maintenance enterprise software.

We need someone who knows their stuff, keeps learning, can openly debate and solve problems with other talented people. Our group of specialists consistently receives praise from clients for thought leadership, responsiveness, and our comprehensive solutions. 

This role has some specific regular tasks but also has many ad hoc tasks.
 

Tasks include but are not limited to:

• Providing support to a global client list
• Make independent judgment calls to correct faults for mission critical software
• Responsible for triage and analysis of inbound issues raised by clients via our online support portal
• Forensically evaluate data and code to troubleshoot the most difficult customer product defects
• Take part in transitional activities to move responsibility of clients from other departments into the support organization
• Bridge product support work between multiple departments
• Great record keeping of customer issues and tasks worked on
• Collaborate with our local Research & Development team to fix complex issues

Qualifications

• Bachelor’s degree in IT, engineering, Computer Science, or a related discipline is preferred.
• Proven experience in a technical support role, preferably within a SaaS company or related industry - 2+ Years preferred.

Requirements:

• Degree or Diploma in Computer Science, or equivalent experience
• Proven experience with SQL, or other procedural programming (formal or self-taught learning is equally acceptable)
• Proven knowledge of Oracle databases is an asset
• J2EE Java programming experience, or familiarity with object-oriented programming
• The ability to function both independently, and collaboratively
• The ability to learn on the job by googling for answers, using our internal information repositories, and asking your colleagues
   

Additional Skills:

• Phenomenal task management
• Effective problem solver
• Superior communication and interpersonal skills, and demonstrated ability to work with fellow teammates effectively
• Passion for debugging software and data issues
• Basic networking experience
• XML, JSON and POJO knowledge
• Linux/UNIX familiarity
• Windows Command Line and ANT scripting
• Application Server Administration experience (Oracle Weblogic)
• Any experience working in a customer-facing role will be preferable

Interviews and selections are being made continuously. If you are interested, apply as soon as possible. 

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.