IFS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

The Resource Manager will join a growing Resource Management Organisation that supporting Global Customer Services. This role will partner with the Service Request Managers and Delivery Manager to identify consultants to work on various projects,  The person will be responsible for ensuring our resourcing data is updated in a timely manner, producing analytics to provide insight to our stakeholders.  You will work as part of a specialist hub to ensure consistent processes are followed across the Global Resource Management Organisation.   

In a fast paced, dynamic environment, this role will provide you with opportunity to finesse your planning, organisation, problem solving and analytical  skills, through a mix of on the job learning and specific training.

Resource management key responsibilities include:

• Supporting Service Request Managers to identify suitable resources for projects
• Performing regular data integrity checks/data cleansing in our systems to deliver sustainable, high quality information to make informed resourcing decisions for projects
• Visualising supply data to into meaningful, regular, standardised reporting to provide insight and trends to GCD Leadership and the Resource Management Organisation.
• Provide responsive and professional data analytics support to the Resource Management community across our business.
• Building strong and effective relationships with colleagues across the globe

This role will require proactive partnering with stakeholders in over 30 countries, requiring excellent written and verbal communication skills and the flexibility to work across multiple time zones.

• 3+ years experience in a Resource management function
• Excellent communication skills (English) both written and verbal
• Experience of working with an ERP system
• Excellent skills in using tools such as Excel, MS Teams, SharePoint
• Strong problem solving, analysis skills with an ability to work under pressure
• Strong stakeholder management skills
• Ability to interact with all levels with an ability to influence and negotiate
• Time management skills, ability to prioritise workload and ability to work to strict deadlines

• Able to work unsupervised
• Strong attention to detail

Desirable:

• Basic / intermediate level MS Power BI skills
• Experience in an international matrix organisation within virtual working environment. 
• Proficiency in additional languages is a plus