At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

The AMS Service delivery manager is responsible for advising, guiding the Customer in obtaining the most value out of the AMS Service. The AMS Service Delivery manager will proactively advise their respective customers to make efficient use of ticket volumes as well as identifying opportunities to improve processes, practices and business adoption as well as lead service governance for IFS in partnership with Customer Management and executive stakeholders. The AMS Service Delivery Manager enjoys the challenge of creating and communicating and delivering outcomes to the customer that form the basis for successful engagement that ultimately lead to highly referenceable customers.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

• Weekly Service reviews and status updates including a summary of case type, volumes and compliance with SLA’s
• Monthly management updates summarizing monthly ticket usage, profitability, SLA compliance and forecasting service demand
• Maintaining a profitable service as per the given targets
• Take ownership of qualified critical and high priority incidents
• Working with multiple stakeholder both Internal to IFS and Internal to the Customer to ensure a tier 1 service delivery for the customer while managing the IFS capacity effectively
• Provide input to continuously improve the service in line with IFS strategy of providing high-quality specialist services to our customers under long-term predictable revenue
• Provide operational and strategic input to AMS Senior Leadership Team.

An AMS Service Delivery manager would be expected to have the following skills:

• Good understanding of IFS APPs or/and FSM/PSO APPs and the delivery of IFS Service Portfolio
• Good leadership skills
• Service mindset with commercial thinking
• Good communication and negotiation skills
• Good situation handling skills
• Ability to read and understand customer contracts and deliver them in collaboration with IFS Service Teams
• University degree, or equivalent professional qualifications
• Extensive Service experience, working directly with customers.
• Experience in working with all levels of the Customer Organization
• Fluency in English and local language (verbal and written)

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,500 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

We offer:

• Great challenges in delivering projects to large customers together with an experienced IFS team and our partners.
• To work with a great product with good recognition in the market and amongst customers and analysts.
• To work with our international contacts and colleagues including our offshore, R&D and partner organizations.
• Be part of a fun group where everyone is helpful. 
• Be part of the North & Central European region

We offer you a competitive salary with above-average additional benefits: Private medical care, multisport card, life insurance. You can expect an open corporate culture and a pleasant working atmosphere. Flexible working time models, individual support through regular health promotion and the compatibility of work and family life are part of our company practice

Sounds exciting?

Then we look forward to receiving your complete application in English language, stating your salary requirements and earliest possible starting date.

If you are interested, apply through our online applicant management system.

We assure you explicit discretion and a comprehensive protection of your interests!

You need help or have questions?      

For further information please contact European Talent Acquisition Partner Markus Nosek, [email protected]