At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

Global Customer Services is a globally operating function dedicated to supporting the Customer Services organization with a range of Customer-centric activities that help our Customers to achieve value in the near – and long-term.

We are currently looking for a number of IT Support Engineers, who are keen to help and support our Customers and our internal Functions.

In this role you will be challenged on your ability to delivery our portfolio of solutions in a timely and controlled manner. Likewise you will be engaging in technical support to existing solutions where Customers and Partners seek our help. 

You will be part of a team with its base in Colombo but operating and supporting all areas of the world. 

Interacting with internal stakeholders and helping your colleagues deliver success at the Customer is key in this position. You will be exposed to a large part of the IFS organization as well as communicating with Customers and Partners in your daily work.  

IT Support Engineer Responsibilities:

• Validating and configuring IFS Solutions to our Customers
• Responding to customer and partner IT support requests and redirect them to other internal teams when necessary
• Meeting with internal stakeholders to diagnose software issues and follow up
• Providing technical support via case tracking systems while monitoring the incoming cases and providing updates on progress
• Offering solutions that meet the needs of the client
• Repairing malfunctions, software issues
• Maintaining good client relations.
• Tracking and managing work records.
• Compiling job reports.
• Creating Knowledge Base Articles on key topics to Customers and internal Stakeholders
• Adhering to set SLAs/OLAs
• Be thorough with the work instructions/processes and highlight/escalate the exceptions 

IT Support Engineer Requirements:

• Bachelor’s degree in information technology or computer science or similar curriculum.
• Proven work experience as a technical support engineer.
• Experience with scripting languages.
• Experience with ITSM systems such as ServiceNow
• Knowledge of Agile development methods
• Good time management skills
• Good interpersonal skills
• Ability to troubleshoot software issues
• Fluency in English both written and verbal
• Ability to think critically
• Service Minded attitude 
• Will to deliver quality in a timely manner
• living the IFS values

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.