At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

The BI & Reporting Analyst role exists within the global Cloud Operations organization. The role forms part of the day shift in the operations team, which reports into a Cloud Services manager who is responsible for the operational and people management aspects of that team.

The Cloud Operations organisation provide 24x7x365 operational support to the IFS customer base across all IFS cloud services. The BI & Reporting Analyst role handles multiple aspects of reporting and data management. Working with multiple internal and external stakeholders related to our supported services.

Although not a role with people management duties, the selected individual will be a senior part of the organisation and so will provide mentoring and examples of good practice to the more junior members of the team.

Key Duties

• To manage, maintain and update our existing library of reports, dashboards and associated metrics across the Cloud Ops organisation
• To develop data governance frameworks and standards across the various Cloud teams, workflows and processes.
• To develop, audit and maintain high quality data and reports for Cloud Ops employees to allow them to fulfil their duties to the best of the abilities.
• To produce, audit and maintain high quality reporting and metric content for IFS customers to allow them to self-service and work more effectively with IFS where that is not possible
• To develop and populate an effective set of dashboards and metrics with a direct impact on employees work and customer satisfaction, day to day.
• To work with other data and reporting stakeholders across the business, representing Cloud Operations in global initiatives to create data and reporting standards, tool sets and processes.
• Define the data strategy for our library of reports and maintain high quality, up-to-date, and searchable reports and related content for audiences of varying skill level
• Work effectively across the organization with stakeholders, change management, service teams, trainers, curriculum developers and subject matter experts to support new and existing products, features, and services uisng our data sources and reports
• Leverage various analytics and data sources to evaluate business impact, track the usage and define efficiency of the organisation.
• Lead, coach and help develop the ability of the cloud ops team to report on and interpret our data in useful ways
• Establish reporting and data display guidelines based on best practices to ensure consistent and appropriate use of data across the organisation
• Handle data & reporting related items/requests within the service transition process for new and updated products and services

• A formal qualification (degree, HND, etc.) in Computer Science, Information Technology or similar.
• Optional Value Add Items
  • ITIL qualifications, at foundation or higher levels
  • Other formal BI or reporting qualifications will be considered.

Personal Abilities

• Ability to work to deadlines and targets
• Ability to manage own time efficiently and effectively
• Ability to work in international, multi-discipline, cross-functional teams
• Flexibility to work to deadlines and needs of the role
• Ability to produce and consume very detailed technical documentation written in English
• Problem-solving skills and the ability to change approach based on information gathered during the process
• Good communications and interpersonal skills
• Strong organisational skills and ability to multi-task
• Strong influencer with experience of a global, matrix organisation
• A positive team player with a can-do attitude
• Excellent verbal and written communication skills in English
• Ability to self-learn and quickly understand new and changing technologies in a fast-moving service driven technology landscape
• Pro activity and ownership of work items in all aspects of the technical and team role

Experience

• Mandatory
  • At least 3 years’ experience in reporting, metrics and other data based activities, ideally in a business providing cloud computing or enterprise IT services
  • Demonstrated knowledge of basic cloud computing principles and technology
  • Experience in a modern ticket/service desk tooling such as ServiceNow, Jira Service Desk, or a similar tool
  • Experience in using modern reporting/analytic tools including PowerBI and ServiceNow
• Optional Value Add
  • Experience in ITIL, ISO 20000, or a similar service delivery framework
  • Experienced in program management or project management such as PRINCE2, PMP or similar

Technical Skills

• The successful candidate must have either have 2 years of commercial experience or a suitable professional grade qualification in BI and reporting.
• The following are value add skills if available
  • AWS/Azure/GCP administration and operation exposure
  • Working knowledge of ERP systems
  • Usage of ITSM tools in a service desk environment
  • Usage of different reporting and dashboarding Tools
  • Usage of different documentation authoring tools

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.