Customer Success Manager - Junior

  • Gothenburg, Sweden
  • Full-time
  • Job location: On site

Company Description

At IFS you will work in a growing, global enterprise software company where informal hierarchies promote simplicity and trust with responsibility. We strive to deepen our expertise by taking on challenging and varying work assignments in a collaborative environment together with committed colleagues. With professionalism and a strong customer focus in everything we do, from R&D to Sales and Consultancy, we are proud to serve world-class customers all over the globe with our leading products.

We are an equal opportunity employer and value diversity at our company.

Job Description

The Customer Engagement Office is a newly established function within the Nordics Customer Success organization.The Customer Engagement Office is responsible for the internal administrative activities needed throughout the customers life cycle. 

It will be a small team and you will play a key role in establishing this function. We are looking for a forward leaning do’er to help us making the Nordic Customer Engagement Office a success. These will be some of your responsibilities:

  • Establishing the processes and routines within the Customer Engagement Office 

  • Act as single-point-of-contact for various stakeholders, customers, IFS project managers, IFS Finance and many more. 

  • Add customers into the internal support system and ensuring information is up-to-date and correct.

  • On board new customers to the customer service portal, via digital communication as well as customer meetings. 

  • Support stakeholders with relevant reports

  • Ad hoc admin tasks when needed.

Qualifications

  • At least 3 years' experience in a customer support role. 

  • Enjoy interacting with people and helping them solve problems >> A customer service mindset 

  • Excellent written and verbal communication skills in English and at least Swedish. A pre if you understand Norwegian and/or Danish and/or Finish as well as you will work in the Nordic market unit.

  • Self-motivated and able to adjust quickly to changing priorities.

  • Structured and organised.

  • Experience working with an ERP system.

  • Preferable a bachelor degree in Business Administration.

  • If you have experience within B2B and/or SaaS it will be seen as an advantage.

Additional Information

For further information about IFS, please go to our websites
IFS Denmark
IFS Finland
IFS Norway
IFS Sweden

Please also visit us on LinkedIN: IFS Nordics

Interviews and selections are being made continuously. If you are interested, apply as soon as possible, no later than 7May 2021.

As a step in our recruitment process, all final candidates are asked to take a test and they will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.

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