Product Manager / Product Owner

  • Full-time
  • Job location: On site

Company Description

At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work everyday with customers who continue to challenge their markets and competitors. As a challenger ourselves, we partner with our customers to guide them through their digital transformations and extract the most value out of our software solutions. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! We are #ForTheChallengers and if that resonates with you, we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Job Description

At IFS we call this role Program Manager. In many other companies this role is often referred to as a Product Manager and/or a Product Owner. A Program Manager is a leader within our organization and the success or failure of a program lies with that leader.

A Program Manager at IFS is responsible for realizing the intended value of decided investment cases. A program manager is the voice of the customer, provides technical thought leadership, and ensures that we deliver the intended value on time, on budget, and with the right quality, resulting in great customer adoption and high customer satisfaction.

A Program Manager drives delivery of investment cases, sometimes multiple investment cases at the same time. They are responsible for developing the conceptual design for each of their programs.  He or she can be part of a development team during the life of the investment case, or work across multiple teams. Coordination, sequencing and prioritization within the set scope, as well as ensuring development is on track is part of the day to day job. A Program Manager works with all aspects of the development cycle, from scope definition, design, estimating, planning, scheduling of resources, through to the actual development, testing, quality assurance, delivery to market and ongoing support.

A Program Manager is an evangelist who inspires colleagues, customers and partners both internally and externally. This also includes explaining plans, demonstrating product capabilities and presenting our vision, strategy and roadmap. He or she continuously works to expand domain knowledge, pro-actively shares knowledge and experience, and guides others. Interacting and collaborating effectively across all parts of R&D and the wider organization is a must to succeed!

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

Voice of the customers, partners and the target market

  • Ensures that investment cases address the needs of customers, partners, and target market
  • Continuously develops and enhances their knowledge and understanding of our technologies, target industries, customer operations and applicable audiences
  • Acts on customer feedback and escalations, handles communication and interactions with stakeholders, customers and partners

Technical Innovation and Thought Leadership 

  • Explores and evaluates technical innovation and trends within the product or technology domain 

Scoping, Design & Specifications 

  • Develops Feature Maps and Conceptual Designs
  • Creates estimates and performs scoping exercises 
  • Assesses risk and impact 
  • Works with functional design and detailed specifications 

Planning, Scheduling & Resourcing 

  • Works effectively with our Program Managers to set clear, and challenging goals for their area of responsibility and pursues them with enthusiasm and passion 
  • Prioritizes work effectively in a value-driven manner 
  • Plans execution of development, including resource planning and expected delivery dates within their team(s), coordinating across product & technology areas where required 
  • Manages customer escalations 
  • Drives the work in the agile development teams 
  • Manages progress, forecasting and balancing resourcing within their investment area(s) where required 

Quality 

  • Secures quality throughout the entire development lifecycle to ensure quality assurance targets are met 

Customer Satisfaction 

  • Takes active part in customer feedback opportunities and activities 
  • Handles customer requirements and is able to present and explain plans, roadmap and strategy 

Evangelism 

  • Proficient presenter, inspiring others by using storytelling and experience to showcase how customers benefit from using our products and technologies.

Qualifications

 

Knowledge

  • Deep functional and/or technical domain expertise
  • Good understanding of go-to-market solution areas
  • Deep understanding of our targeted industries and the business processes of our customers
  • Insight on market/ tech trends and innovation

Skills and Abilities (Professional Principles)

  • Organization and coordination skills
  • Scoping and requirement specification skills
  • Planning and forecasting skills
  • Communication, Demonstration and presentation skills
  • Leadership skills
  • Execution oriented
  • Takes pride in what is developed

 

REQUIRED EDUCATION & EXPERIENCE:

Essential:

  • University degree, or equivalent professional qualifications, in a field relevant for the functional area or responsibility.
  • Good understanding of one or more of our target industries and domain product / technology offerings as well as the business application processes for our target customers.
  • Experience from relevant industries and markets, and are used to interact with customers and partners
  • Used to prioritize and take decisions.
  • Used to presenting, leading and inspiring people

Desirable:

  • Experience of agile development methodology

 

Additional Information

IFS FACT 

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFS.com 

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