At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work everyday with customers who continue to challenge their markets and competitors. As a challenger ourselves, we partner with our customers to guide them through their digital transformations and extract the most value out of our software solutions. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! We are #ForTheChallengers and if that resonates with you, we would love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We are looking for a Support Software Engineer who has creativity and a passion for delivering an amazing user experience to our clients. Our team of a dozen driven colleagues provides support to more than a dozen aerospace industry leaders, representing a user base of nearly 35,000 engineers and analysts. We work together with our customers’ discipline experts to resolve complex software, hardware and business process issues with our world class aviation maintenance enterprise software.

We need someone who knows their stuff, keeps learning, can openly debate and solve problems with other talented people. Our group of specialists consistently receives praise from clients for thought leadership, responsiveness, and our comprehensive solutions. Apply now and tell us how you want to make a difference!

Key Responsibilities:

• Providing support to a global client list, with potential world travel for onsite support
• Make independent judgment calls to correct faults for mission critical software
• Responsible for triage and analysis of inbound issues raised by clients via our online support portal
• Forensically evaluate data and code to troubleshoot the most difficult customer product defects
• Take part in transitional activities to move responsibility of clients from other departments into the support organization
• Bridge product support work between multiple departments
• Great record keeping of customer issues and tasks worked on
• Collaborate with our local Research & Development team to fix complex issues

Must-Haves:

• Degree or Diploma in Computer Science, or equivalent experience
• Some experience with SQL, or other procedural programming (formal or self-taught learning is equally acceptable)
• Some knowledge of Oracle databases is an asset
• J2EE Java programming experience, or familiarity with object-oriented programming
• The ability to function both independently, and collaboratively
• The ability to learn on the job by googling for answers, using our internal information repositories, and asking your colleagues
• Must be able to obtain Level II NATO Secret security clearance

Nice-to-Haves:

• Phenomenal task management
• Effective problem solver
• Superior interpersonal skills, and demonstrated ability to work with fellow teammates effectively
• Passion for debugging software and data issues
• Basic networking experience
• XML, JSON and POJO knowledge
• Linux/UNIX familiarity
• Windows Command Line and ANT scripting
• Application Server Administration experience (Oracle Weblogic)
• Any experience working in a customer-facing role