Quality Analyst # Bangalore

  • IEnergizer IT Services Pvt Ltd, First floor, A-307, Hustlehub Tech Park, ITI Layout, Sector 2, HSR Layout, Bengaluru, Bangalore, Karnataka, India
  • Full-time

Company Description

iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions, from customer service and collections, to chat, claims and investor relations. ... Founded in 2000, iEnergizer employs over 12,000 employees in 11 delivery centers on six continents.

iEnergizer is a global provider of Business Process Outsourcing (BPO) solutions. We help leading companies in the Healthcare, BFSI, Gaming, Publishing and ...

Job Description

Dear Candidates,

 

We have an Openings for Quality Analyst, please walk-down to our office on the below mentioned date

 

Interview Date: - 18 Oct 2021 to 19 Oct 2021

Interview Time: - 10am to 1PM

Contact Person: - Sridevi 

 

Venue: - IEnergizer IT Services Pvt Ltd, First floor, A-307, Hustlehub Tech Park, ITI Layout, Sector 2, HSR Layout, Bengaluru, 560102

https://g.co/kgs/ZE6eiN

 

 

 JOB DESCRIPTION: - Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound/ outbound call /emails responses to assess associates demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures.

* Bachelor Degree a plus

* Should have Knowledge of 7QC, CSAT, Hygiene audit, tools, initiative

*Must have min. 1-year experience as a Quality Analyst in Domestic BPO.

*SALARY:- Upto 30 k ctc .

Qualifications

Any Graduation & Any Post Graduation