Application Architect: Contact Center

  • Hyderabad, India
  • Full-time

Job Description

About IBM:

IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:



IBM Global Business Services (GBS) is a vibrant group of Business, Strategy and Technology professionals, designed specifically to be the source of market-leading Industry consulting, Application and Business process management, supported by the industry's most sophisticated outcome based delivery model, all designed to become the Digital Reinvention partner for leading clients across the world. IBM GBS provides Value-led and Asset-powered end to end solutions with global footprint in over 170 countries and empowers clients to build upon their tremendous heritage in Application Innovation processes and also to transform them for a Cloud, Cognitive and Social centric world.


Who you are:

  • You are responsible for translating the client's business
  • You need to perform project leadership roles with regards to contract and satisfaction delivery. In the normal course of duty, additional responsibilities include serving as lead consulting architect on multiple accounts.

What you’ll do:

Design and architect Contact Center Application technology solutions, including Apropos, Genesys Customer Interaction Platform (CIMP), Witness, and Cisco ICM (Express/Enterprise) and/or IPCC (Intelligent Contact Management and/or Internet Protocol Contact Centers) architectures.

How we’ll help you grow:


  • You’ll have access to all the technical and management training courses you need to become the expert you want to be
  • You’ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you.

Qualifications

  • Experience with Cisco Contact Centre, Verint/Witness, Genesys, Avaya solutions.
  • Knowledge of Network Computing Architecture and related technologies (ie: VoIP )
  • Proven background in Application Design and Development is need
  • Project Management Methodologies (WWPMM), processes, and tools.
  • Project Planning and Estimating
  • Pre sales and Proposal Development

Additional Information

Digital Experience