Software Specialist - Qradar SME

  • CHENNAI, India
  • Full-time

Job Description

About IBM:

IBM India since 1992 provides solutions and services spanning all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Business Unit Introduction:


IBM Sales & Distribution develops, integrates, sells and distributes IBM's unparalleled array of products and services. IBM offers its products through its global organizations. Consistent with IBM's focus on business values, the company's global team of account representatives combines a deep understanding of each client's organizational and industry specific needs with comprehensive knowledge of the products, technologies and services offered by IBM and its network of business partners.


Who you are:

The Accelerated Value Leader takes the ownership of Accelerated Value Program delivery to customer, act as SPOC, does escalation Management, problem management, reporting, communicate and has direct interaction with subset of Named Callers, as designated by client. The Accelerated Value Leader provides direct support or assistance with technical queries from clients and field personnel.

What you’ll do:
  • As Accelerated Value Specialist (AVS) you will apply your technical knowledge to support QRADAR/XGS within the infrastructure of customer.
  • Apply your expertise to provide hands-on assistance to customer on QRADAR/XGS with high level knowledge on other IBM Security products.
  • Apply your Project Management skills to deliver AVP.

How we’ll help you grow:
  • You’ll have access to all the technical and management training courses you need to become the expert you want to be
  • You’ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to figure out what really excites you

Qualifications

  • Should be able to manage customer expectation,
  • Understand technical architecture of customer environment to have a meaningful technical discussion with customer for required actions,
  • who can work with customer to try resolving the problems even before PMRs are raised,
  • Should be able to have a meaningful technical discussion with IBM support to explain them the customer problem and environment to expedite problem resolution,
  • Pro-actively discuss with customer on new product features which can bring additional value to customer,
  • Should be capable of doing regular architecture reviews,
  • Knowledge about sharing workshops, System health check, e.t.c.