IAG Tech is part of International Airlines Group, one of the world’s leading airline groups, with 598 aircraft flying to over 270 destinations, carrying more than 120 million passengers each year.

IAG Tech provides world-class IT solutions to IAG’s operating companies which include Aer Lingus, Avios, British Airways, IAG, IAG Cargo, Iberia, Iberia Express, LEVEL and Vueling.

Purpose of the role 

Reporting to the People & Corporate Tech Product Owner, inside the IB CDIO organization of IAG Tech.

Member of the People & Corporate Product team, which delivers all the support and enhancement activities of the Success Factors and PeopleSoft systems, and other related in-house applications.

The objective of the role is to be the bridge between the Business and IAG Tech (incl. 3rd party solution providers) by understanding and capturing the business needs in a way that enables IT to develop, test and deploy solution(s) that deliver the target business benefits. The Tech Business Analyst should be the reference partner for any question, doubt or request related to IT.

Accountabilities

Working in partnership with IAG Tech, third party suppliers and the business to:

• Use structured best practice methodologies understand the business needs, target benefits and priorities.
• Create and manage their requirements workshop plan(s) and lead the workshops to ensure objectives will be achieved.
• Capture and document the business requirements in a structure and format that enables IAG Tech (incl. 3rd party solution providers) to deliver solution(s) that will meet the business need.
• Support IAG Tech (incl. 3rd party solution providers) with designing the solution(s)
• Support the creation of test cases (technical and business)
• Consider both business needs and the IAG Tech Enterprise Architecture Strategy (including defined standards) when supporting IAG Tech with solution design.
• Manage the review and sign-off/approval of documented requirements, covering the following as a minimum input – business/customer, quality – defined business analysis/document standards, output – IAG Tech/solution provider.
• Ability to deliver on several projects at the same time, the breadth and complexity of which will vary depending on experience.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

Key Stakeholders

External:

• Strategic partners and solution providers

Internal:

• Business stakeholders
• Delivery Leaders (Product Manager, Product Owner, Scrum Master, Support Lead)
• IAG Tech Architecture
• IAG Tech Software Engineering
• Cyber Securit

Education Required:

• Educated to degree level.

Desirable qualification:

• Recognised Business Analysis qualifications (e.g. BCS Certification in Business Analysis).
• Recognised Agile and Waterfall qualifications.
• Recognised process engineering qualifications.

Desirable Experience:

• Demonstrable experience of successfully performing a Business Analysis role in both Agile and Waterfall delivery settings
• Demonstrable experience of process engineering and requirement documentation
• Experience of working in a business and technology delivery environment
• Experience of working with the following is highly desirable: o Architecture frameworks o Process mapping tools.
• Agile and waterfall management tools.
• Experience of operating across multiple countries and cultures.

Relevant skills and Experience:

Knowledge of People Administration processes and tools, with experience working with Success Factors and/or Peoplesoft

• Proven knowledge on Spanish labour regulation, including Social Security and Taxes processes.
• Strong workshop leader and facilitator
• Forming strong stakeholder relationships, with a proven ability of influencing, negotiating and persuading internally and externally 
• Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
• Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a value-added service to business customers.
• Strong analytical approach to capturing business requirements, documenting them in a succinct manner.
• Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives.
• Embracing and managing both business and IT change as necessary to help shape future direction.
• Identifies and contributes to the continual improvement of analysis capability across the organisation.
• Fluent written and spoken English and Spanish.

Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background. 

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.