Digital Business Manager-Fin Ops

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

The British Airways (BA) Office of the CIDO (OCIDO) is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. 

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data. 

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale. 

Together we are building a better BA (British Airways). 

Job Description

A Digital Business Manager is needed within the OCIDO to lead a small team to manage budgets, allocate resources efficiently and ensure that initiatives are aligned with the overall financial goals of BA Digital.

Purpose of the role:

You will contribute to the BA Digital’s financial health, operational efficiency, and successful execution of IT initiatives by:

  • Developing and managing the IT budget, working closely with BA Digital leadership and finance teams to ensure alignment with overall goals.
  • Collaborating with leaders across BA Digital functions to understand the financial implications of proposed initiatives and provide insights to support decision-making.
  • Allocate resources effectively to support initiatives and operational activities ensuring adequate staffing.
  • Identifying and implementing cost management strategies to control and reduce IT expenses while maintaining service quality.


Working in partnership with BA Digital, and the business to:

  • Lead a team of analysts to manage Financial Operations, Capital Expenditure, and IT Resources across BA Digital in line with organisational goals set by BA Digital and the business.
  • Develop, monitor, and analyse budget performance, identifying variances and implementing corrective actions when necessary.
  • Optimise resource allocation and utilisation across BA Digital including personnel, hardware, and software, to support business objectives accounting for headcount, skills, and knowledge requirements.
  • Provide insight to long-term IT strategies by using financial modelling techniques to forecast future IT expenditure and resource needs.
  • Develop and maintain OKR & key performance indicators (KPIs) to measure the efficiency and effectiveness of IT resource utilization and financial performance, generating regular reports for management, highlighting trends, issues, and opportunities for improvement.
  • Drive and oversee cost reduction opportunities across the BA Digital directorate, reporting monthly on risk and opportunities into BA Transoformation Office and Finance leadership.
  • Establish and enforce financial governance policies and procedures across BA Digital ensuring compliance with financial regulations, internal policies, and industry standard.
  • Support and champion BA Digital on the journey to Cloud, managing the introduction to FinOps, leading analysis, driving optimization opportunities whilst being the ambassador for good FinOps practices.
  • Introduction of demand and capacity planning to ensure the right mix of resource and capabilities are understood and in place to meet the demand required to enable a Better BA.
  • Responsible for achieving the balance of recruitment and retention of talent to deliver the BA Digital Strategy, whilst managing priorities within given constraints
  • Responsible for continuous improvement on ways of working, driving teams towards a more agile mindset and product led organisation.


  • Educated to degree level or equivalent experience
  • Degree in relevant field such as finance, accounting, business administration, or a related discipline is preferred
  • Relevant certifications in finance, project management, or IT governance (e.g. CMA, PMP, COBIT).


  • Exemplary leadership skills, with the ability to manage and develop teams to the best of their abilities, leading by example and working collaboratively to deliver results.
  • Strong financial management skills including developing and managing budgets, analysing financial data, and implementing cost control strategies.
  • Proficiency in allocating resources effectively to support IT initiatives and operational activities.
  • Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally 
  • Ability to convey complex technical and financial information to various stakeholders. including preparing reports and presenting findings to senior management
  • Strong analytical and problem solving skills to identify and address financial challenges in IT operations.
  • Ability to set priorities and guide others towards the accomplishment of strategic business goals and objectives
  •  Ability to work under pressure
  • Fluent written and spoken English


  • Previous experience in financial management or ePMO roles, particularly within an IT context which might include financial analyst, IT budget analyst, IT asset management or related positions.
  • Demonstrated success in overseeing a finance team, including experience in managing analysts, minimally within the context of a small team.
  • Experience in developing and managing budgets alongside resource allocation and optimisation. 
  • Familiarity with IT operations and infrastructure.
  • Experience of introducing FinOps, Cloud accounting and agile/product frameworks
  • Familiarity with IT delivery, operations and cyber
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