Continuous Improvement Lead

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Ai

Company Description

IAG GBS (Global Business Services) is part of International Airlines Group, one of the world’s leading airline groups, with c550 aircraft flying to over 270 destinations, carrying more than 100 million passengers each year.

We provide world-class procurement, finance and IT services to IAG’s operating companies which include Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL and Vueling.

Our vision is to create and deliver innovative solutions to drive sustainable transformation across the Group. The company is headquartered in Krakow, and has operations in London, Barcelona, Madrid and Dublin.

Job Description

The Continuous Improvement Lead is essential for driving change and advancement across all organizational functions and operational airlines. This role emphasizes process analysis, a critical component of automation, to enhance Lean capabilities. By optimizing value stream processes through waste elimination, reducing non-value-added activities, and promoting simplification, standardization, automation, and digitalization, the Continuous Improvement Lead ensures efficient operations.

Additionally, this role involves mentoring/coaching Green Belts and Juniors within the team and outside, facilitating kaizen events, conducting value stream mapping exercises, and ensuring best practices are shared throughout the organization.


Project Leadership

  • Lead high complex cross functional cross regional Process Improvement projects as well initiatives.

Data Analysis and Solution Implementation

  • Collect and Analyze Data to Identify Root Causes of Inefficiencies; Implement Sustainable Solutions to Enhance Quality and Productivity on Time and Within Budget

Strategy Development:

  • Develop and implement comprehensive strategies to eliminate waste, improve process efficiency, and enhance product/service quality.

Technology Integration

  • Collaborate with the automation team to integrate technology solutions into process improvement initiatives.

Change Management:

  • Implement Change Management Strategies to Ensure Smooth Adoption of Process Improvements; Manage Resistance and Facilitate the Acceptance of New Processes Across the Organization

Leadership and Team Management:

  • Provide Leadership and Guidance to Project Teams, Ensuring Effective Collaboration and High Performance; Mentor Green Belts and Other Team Members, Fostering Their Development in Lean Six Sigma Methodologies

Collaboration & CI culture promotion

  • Collaborate with senior management and cross-functional teams to identify improvement opportunities.
  • Promote a culture of continuous improvement throughout the organization.
  • Work effectively with diverse teams across different cultural backgrounds.

Standardization and Documentation:

  • Ensure that all process improvements are documented, standardized, and maintained over time.

Passion for Improvement:

  • Demonstrate a strong passion and sense of urgency for executing performance improvement projects.



Education& Experience

  • Master's degree in Business, Engineering, Operations Management, or a related field
  • Minimum a Master’s degree and 5-7 years of working experience in similar position or in project management in/ working on process improvement / six sigma / lean initiatives

Technical Expertise:

  • Expert knowledge of Lean Six Sigma methodologies and tools (e.g., DMAIC, Value Stream Mapping, Root Cause Analysis (Having Lean Six Sigma Green Belt/Black Belt is an asset)
  • Proven track of successfully implemented business process improvement in SSC/Operations/Procurement/Finance functions in a complex, global, matrix organization.
  • Strong analytical and problem-solving skills with a data-driven approach.

Leadership and Communication:

  • Excellent communication, leadership, and interpersonal skills.
  • Proven ability to influence and motivate diverse teams.
  • Experience in facilitating workshops and coaching/mentoring.

Change Management:

  • Change management skills are of the outmost importance.(PROSCI method would an asset)
  • Experience integrating technological solutions with IT and automation teams.

Organizational Versatility

  • Ability to work at all organizational levels and with diverse cultures, from people the work floor to senior managers .

Personal Attributes:

  • Passion for Lean and continuous improvement.
  • High energy and a sense of urgency for performance improvement.
  • Team player and motivator
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