Principal Enterprise Architect (Customer & Commercial & Data Domains)

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale.
IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data.

Job Description

Purpose of the role

• Contribute to the view of enterprise IT capabilities, through the strategic definition of enterprise-wide business and application architecture, ensuring it supports the strategic requirements of the business.
• Drive the enterprise/solution/data architecture thought leadership, effectively influencing stakeholders to help define the future state.
• Identify opportunities to work across IAG Tech to underpin the successful delivery of major architectural initiatives.
• Management of supplier relationships, ensuring any third-party deliverables meet strategic, technical and cost requirements.
• Identification and execution of continual improvement opportunities, ensuring the best outcomes for IAG and its operating companies, driving optimal solutions through the implementation of the architecture roadmap.
• Develop and maintain relationships within the Group and externally to identify and promote best practice and industry trends, translating these into strategy, policies, standards and best practice.


Working in partnership with IAG Tech and the business to:
• Ensure all architecture activity in their area is aligned in terms of business vision and goals.
• Provide expertise to programme and project managers with the design, planning & governance of projects and business initiatives in relation to architecture.
• Collaborate with Architects in other areas as required and ensures any solution within their specific specialism fits with the business and technical architecture and strategic direction.
• Recognise opportunities for business or IT change, communicates them persuasively to appropriate stakeholders.
• Act as the bridge between Enterprise Architecture, Solution Architecture & application designers to ensure business, information and technology architecture is consistent and, working with developers ensures a practical implementation, is ‘joined up’ (i.e., not duplicated, re-used) across IAG Tech. Identify cross portfolio dependencies and issues and act to resolve them.
• Lead the production and ensure the quality, timely delivery and appropriateness of architecture artefacts.
• Develop and document the current and future state architecture Continuously monitor the documentation and update them as necessary to show changes, additions, and alterations. Make them actionable by balancing architecture recommendations with the optimum solution for IAG, creating transition roadmaps and influencing the portfolio to realise them by managing the overall design that underlies a projected solution, providing end to end solution and design details.
• Choose appropriate architectural viewpoints to develop based on practicality and fit for purpose.
• Support the business in understanding and interpreting the architecture and ensuring awareness and use of existing architecture artefacts. Ensure design is consistent with the architecture and drives resolution of architecture issues throughout the project lifecycle.
• Liaise closely with service partners and suppliers where third-party work or packages involve significant architectural decisions.
• Lead consultancy assignments involving specialists from various disciplines, and take responsibility for the quality, timely delivery and appropriateness of the team’s recommendations. Assignments may be across a wide range of topics, including some outside own area of expertise.
• Follow the agreed methods and use the appropriate tools for architecture and promote and support these.
Technology Office - Principal Architect
• Deliver across a number of business or technical domains, the breadth and complexity of which will vary depending on experience.
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

This role is based in Madrid with a hybrid modality (2-3 days in the office)


• Educated to degree level or equivalent experience.

Desired qualification
• Recognised architecture qualification desirable
• Working towards TOGAF level 1 certification

• Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
• Problem solving & and understanding of the broader business context (business acumen)
• Innovation - transforming industry trends into practical, cost effective, secure, scalable and supportable solutions
• Fluent written and spoken English and Spanish.

• Customer & Commercial - knowledge of Commercial & Customer Business.
• Data - Knowledge of Data Architecture.

• Experience of successfully completing significant architecture and consultancy assignments, embracing and managing both business and IT change as necessary to help shape future direction.
• Proven track record of confidently leading architecture activities.
• Broad experience of IT or business strategy studies.
• Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation.
• Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers.
• Experience of and contribution to applicable best practice and/or methodologies and their effective application.
• Demonstrable awareness of worldwide architecture trends and practice, championing their use to deliver business benefit.
• Experience of operating across multiple countries and cultures is desirable, but not essential

Additional Information

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background. 

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.

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