Lead Innovation Researcher

  • Full-time
  • Contract Type: Permanent
  • Directorate: Innovation

Company Description

About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognized as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximize business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges.

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues.

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability.

Transparency | we value honesty and integrity and always share the reality in a manner the business understands.

Agility | we value responsiveness, speed and flexibility in everything we do.

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

Position Summary:

As an Lead Innovation Researcher within Hangar 51's Rapid Development Team, you'll be instrumental in driving business impact through in-depth industry analysis and research.

In addition to your analytical duties, you will lead a small team producing high-quality insights and reports on innovation and technology topics in the world of aviation, positioning IAG as thought leaders in the aviation industry.

You will be responsible for authoring and coordinating the creation of white papers, industry articles, and other publications that showcase IAG's research and innovation capabilities.

Working closely with stakeholders within Innovation and AI.iag and across the organisation including CTO and CDIOs, you'll lead research initiatives, coordinate the IAG Research Hub, and promote best practices in research and design to drive innovation and business growth.


Key Responsibilities:

Industry Analysis and Research:

  • Taking input from the Innovation team and through collaborating with internal teams identify research priorities.
  • Conduct in-depth research and analysis on key innovation topics and industry trends, turning the findings into actionable insights and reports, which you will create.
  • Lead customer and market research initiatives to uncover emerging opportunities and challenges, providing strategic guidance to support business decision-making.


IAG Hub and Publication Coordination:

  • Author and oversee the creation of white papers, industry articles, and other publications, ensuring high quality and relevance.
  • Coordinate the publication of articles on the IAG Research Hub, overseeing the production of high-quality reports delivered to a regular schedule.
  • Coordinate the implementation and evolution of the IAG Research Hub reflecting the values and image of IAG and the IAG Innovation team.


Promotion of Research and Design Practices:

  • Act as a catalyst for promoting research and design practices within the organization, fostering collaboration between research, design, and business teams.


Knowledge Sharing and Collaboration Internally and Externally:

  • Share knowledge and insights on customer behaviour and preferences to inform product development and innovation strategies.
  • Communicate and disseminate research findings and insights effectively to internal stakeholders, promoting a culture of knowledge sharing and continuous learning.
  • Engage with external partners and industry stakeholders to exchange insights and contribute to thought leadership in the aviation innovation space.


Continuous Learning and Improvement:

  • Stay updated on industry trends, research methodologies, and best practices in innovation and design thinking, incorporating new insights into research approaches and strategies.
  • Drive continuous improvement initiatives within the research function, exploring innovative techniques and tools to enhance research capabilities and deliverables.





Qualifications and Skills:

  • Bachelor's or Master's degree in Business, Marketing, Economics, or a related field.
  • Proven experience in conducting industry analysis, market research, and competitive intelligence, preferably in the aviation or technology sector.
  • Strong analytical and critical thinking skills, with the ability to translate complex data and information into actionable insights and recommendations.
  • Excellent communication and presentation skills, with the ability to convey research findings clearly and persuasively to diverse audiences.
  • Experience with research tools and methodologies, including qualitative and quantitative research techniques, survey design, and data analysis.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple projects and priorities effectively while maintaining attention to detail and quality.Design solutions to ensure outcomes are measureable, in terms of NPS; revenue, effiencies, or other key metrics which provide actionable insights. 

The role is based in one of the airline Head Office locations in the Group, and travel to others will be required at times.

Additional Information


The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses.

Diversity and Inclusion:

IAG Tech is part of the IAG GBS organization, and our people are at the heart of everything we do. We recognize that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

What we offer is the chance to be the change leader in a very dynamic industry for a company with over 60 thousand employees. 

We have a multicultural environment with an amazing office where you can do your best work.

Of course, we take care of our employees by providing them with work life balance, health insurance, pension and performance bonuses. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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