Product Designer

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognized as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximize business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges.

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues.

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability.

Transparency | we value honesty and integrity and always share the reality in a manner the business understands.

Agility | we value responsiveness, speed and flexibility in everything we do.

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

As a Product Designer within Hangar 51's Rapid Development Team, you'll be playing a crucial role in delivering groundbreaking products in a fast-paced and dynamic environment.  

We have an ambitious target to deliver 12 products in 12 months, to elevate customer and operational experience through innovative solutions, and this is a pivotal role in achieving that ambition. 

You will be working within the innovation team to select ideas, and take the leading role in expanding and designing them to create fresh, ground-breaking ideas for IAG.

The role is extremely customer focussed and will be collaborating with OpCo colleagues across the group, enterprise wide to identify opportunities, run ideation sessions, and design user-centric product innovations,

In the Rapid Development team we foster a product start-up mindset, encouraging exploration of ideas, acceptance of risk, and readiness to learn from experiments and tests to develop brilliant and innovative solutions.

We are creating a culture of innovation and agility in the Rapid Development team making it an exciting and fulfilling place to work. 


Key Responsibilities:


  • Design, create lead ideation sessions using various idea generation techniques to generate high volume of innovative ideas.
  • Expand and enhance ideas using product design techniques to maximise the potential value.
  • Engage with users and stakeholders to understand their needs, pain points, and aspirations, using various techniques such as interviews, surveys, and observation.

Solution Design and Delivery

  • Create actionable design artefacts,  customer journeys, wireframes, paper prototypes, as best suited to the problem and needs of the team.
  • Work hand in hand with development team through the delivery process to adjust and refine based on developer feedback on technical feasibility.

Customer Testing:

  • Run customer testing sessions, focus groups, and workshops to gather feedback and validate concepts, ensuring alignment with user expectations and business goals.
  • Shape and enhance ideas through iterative design processes, incorporating feedback and iteration to refine solutions.

Engagement with business teams:

  • Serve as a liaison between the Hangar 51 team and OpCo teams in local geography (UK, EI or ESP), understanding their unique challenges and ideate innovations.
  • Foster strong relationships and communication channels with stakeholders to drive alignment and collaboration in a rapid, fast-changing environment.
  • Provide technical guidance and support to the OpCo innovation teams in implementing innovations from the H51 team.

Continuous Improvement:

  • Stay updated on industry trends, best practices, and emerging technologies in product design and innovation.
  • Drive continuous improvement by sharing knowledge, providing mentorship, and fostering a culture of innovation within the team and the organization.


Qualifications and Skills:

  • Bachelor's or Master's degree in Design, UX/UI, or a related field.
  • Proven experience in product design, UX/UI design, or interaction design, preferably in aviation.
  • Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar tools.
  • Strong understanding of design thinking principles and methodologies, with experience in running ideation sessions and design workshops.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
  • Experience with user research methods, usability testing, and prototyping tools.
  • Passion for innovation and a creative mindset, with a drive to explore new ideas and push the boundaries of design.

Additional Information


The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses.

Diversity and Inclusion:

IAG Tech is part of the IAG GBS organization, and our people are at the heart of everything we do. We recognize that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

What we offer is the chance to be the change leader in a very dynamic industry for a company with over 60 thousand employees. 

We have a multicultural environment with an amazing office where you can do your best work.

Of course, we take care of our employees by providing them with work life balance, health insurance, pension and performance bonuses. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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