About Us

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

As the ServiceNow ITAM Product Owner you will be accountable for IT Asset Management (Hardware and Software) for IAG within the ServiceNow Product Team.

You will also be responsible for 

Responsible for the daily and long-term strategic management of software and technology-related hardware within the organization

Identify and communicate the goals and objectives of IT Asset Management

Manage and Report on effectiveness of IT Asset Management 

Own and ensure compliance to the IT Asset Management policies and processes

Own the ITAM Product strategy and roadmap

Provide thought leadership on how realise value from the implementation of ITAM (HAM Pro and SAM Pro) within the Now Platform for IAG

Act as a partner to stakeholders to understand requirements and define the content of the ITAM Product roadmap.

Identify new capabilities in the toolkit to add competitive and operational advantage to IAG Tech and drive best practice use.

Act as the “go to” SME for IAG Tech for IT Asset Management

Responsible for the continuous improvement plan for IT Asset Mangement.

Identifying and approving all requirements, use cases, user stories, etc. to support new or improving ITAM functionality

Communicate and report on all aspects of IT Asset Management; goals, objectives, governance and compliance

Responsible for the effectiveness of IT Asset Management within the platform ensuring data reported is accurate and Insights can easily be gained from the data points and measurements implemented

Engage with relevant teams and projects to ensure the delivery of required ITAM functionality within project timeframes

Act as a coach to improve understanding of ITAM and the ITAM capabilities of the platform and how to use; with the aim that all relevant service owners, process owners & process operators perform their roles leveraging the platform

The successful candidate should be able to demonstrate:

Excellent communication skills with a capacity to present, discuss and disseminate technical concepts in a business language to multiple audiences

Deep understanding of service value for customers and driving continuous improvement through automation. • Initiates and manages change to help shape the future direction

Demonstrates exceptional functional expertise of HAM Pro and SAM Pro within the NOW Platform

Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation

Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues

Demonstrates a passion for and commitment to continuous personal professional development

You should also be educated to degree level or equivalent experience

ServiceNow Hardware Asset Management Fundamentals •

ServiceNow Software Asset Management Fundamentals •

ITIL V3 Intermediate, ITIL V4 Foundation, ITIL V4 Managing Professional (desired)

SAFe, Recognised Industry IT Asset Management Certification e.g. IAITAM

Common Service Data Model (CSDM) Fundamentals • CMDB Fundamentals

Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background. 

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.