About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Own all aspects of Data Governance, Risk and Compliance within IAG’s NOW Platform such that Data is trusted and protected appropriately.  Identify and communicate the goals and objectives of GRC activities within the NOW Platform.  Own and ensure compliance to all relevant data policies and standards within IAG for the NOW Platform.  Own the IT Controls Framework and associated IT Controls Testing for the NOW Platform.

You will also 

• Act as the “go to” SME for IAG Tech for all Data within NOW Platform 

• Own the IT Control Framework for the NOW Platform and responsible for ensuring that all periodic IT Control testing is performed on time, using system based preventative controls wherever possible to keep exception management to a minimum  

• Be the single point of contact for Audits (both internal & external pertaining to the NOW Platform and own any audit actions arising  

• Own, Govern and Manage all User Access Management Policies & Processes for the Platform and ensure compliance 

• Define, Own, Govern and Manage the Role Based Access Matrix, including Privileged Access, for the NOW Platform to ensure principle of least privilege 

• Define, own and chair appropriate governance, compliance and risk boards 

• Responsible for the completeness, correctness and compliance of all data types and attributes held in IAG’s NOW Platform 

• Ensure Data Stewards are held to account for data they own 

• Engage with projects to ensure that all needs for data and access are met whilst ensuring compliance to the relevant standards and policies within project timeframes 

• Responsible for the continuous improvement plan for Governance, Compliance and Quality of all data within the NOW Platform 

• Identifying and approving all requirements, use cases, user stories, etc. to support new or improving Data Quality, Compliance and reducing Risk profile 

• Own and manage the Configuration Management Service 

• Communicate and report on all activities in scope relating to Service and Data 

• Act as a coach to improve understanding of data types and their use in the NOW Platform; with the aim that the data is trusted and can be consumed and used with ease throughout the organisation 

To be successful you will need 

• Educated to degree level or equivalent experience 

• ServiceNow CSA Certification 

• ServiceNow CMDB Fundamentals - MicroCert and badges 

• ServiceNow Common Service Data Model (CSDM) Fundamentals 

• Service Now Discovery Fundamentals 

• Service Now Service Mapping Fundamentals  

• ITIL V4 Foundation 

• Extensive experience of governing and managing compliance and risk in the NOW Platform across all classes of data in a highly regulated, complex enterprise environment with multiple integration points 

• Extensive track record of defining, implementing role-based access in the NOW Platform 

• Proven track record of defining and managing IT Controls Frameworks and IT Controls Testing within the NOW Platform 

• Experience of managing outsourced services 

• Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers 

• Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation 

Desired but not essential: - 

• ISACA CRISC 

• COBIT 5 

• ServiceNow Hardware Asset Management Fundamentals 

• ServiceNow Software Asset Management Fundamentals 

• ServiceNow Event Management Fundamentals 

• Service Now Cloud Provisioning & Governance Fundamentals 

• ITIL V4 Managing Professional 

• SAFe 

• Excellent communication skills with a capacity to present, discuss and disseminate knowledge in a business language to multiple audiences 

• Deep understanding of service value for customers and driving continuous improvement  

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• Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation. 

• Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. 

• Demonstrates a passion for and commitment to continuous personal professional development.  

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• Acts as a thought leader; initiates and manages change to help shape the future direction of IAG Tech and organisation 

• Demonstrates expert level knowledge of all classes and types of data and their use within the NOW Platform 

• Demonstrates exceptional functional knowledge of the role-based access within the NOW platform  

• Demonstrates good knowledge of IT Control Frameworks and IT Controls testing 

• Technical understanding of automated discovery of Configuration Items highly desirable  

Benefits

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.