Scrum Master

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

The British Airways Digital Delivery team is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

Together, we are building a better BA.

Job Description

Purpose of the role 

  • The go-to person for applying Scrum to produce high-quality work and coaching team members on Scrum techniques. Ultimately, creating self-organising teams that are flexible and fully productive during sprints.


Working in partnership with IAG Tech and the business to:

  • Drive solution-based outcomes through the facilitation of scrum events, defined sprints, retrospective meetings, daily stand-ups, meetings and workshops
  • Maintain the product backlog using techniques for effective backlog management
  • Ensure the Scrum Team understands and communicates progress towards their product goals with Product stakeholders ensuring timely involvement (e.g., RTE, Technical Product Area Managers, Delivery Leads, Product Managers)
  • Leverage tools & techniques providing clear, relevant, up to date and metrics-based visibility of progress, ensuring data quality and dashboard reporting is always accurate
  • Coordinate with Project Managers, the Delivery Leaders, and Product teams to ensure dependencies are understood and managed
  • Build a trusted, safe and productive environment where team members ‘own’ the product, problems can be raised without fear of blame with an emphasis on continuous learning and problem solving
  • Lead the training, adoption and coaching of Scrum techniques and cadence within the team and the wider organisation
  • Remove barriers to delivery for stakeholders and Scrum Team(s), maintaining continuous and optimal workflow at a level that is sustainable
  • Ensure capacity, velocity & throughput of the team is measured and monitored (roadmap planning)
  • Deliver on a number of initiatives, the breadth and complexity of which will vary depending on experience.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities


  • Educated to degree level or equivalent experience
  • Recognised Agile qualifications (SAFe Scrum Master, Certified Scrum Master (CSM) or Professional Scrum Master I (PSM I).)
  • Recognised Waterfall qualifications


  • Good knowledge of other Agile frameworks (Crystal, XP etc.)
  • Strong communication and servant leadership skills
  • Strong problem-solving and conflict-resolution ability
  • Strong workshop leader and facilitator
  • Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally
  • Effective stakeholder management, balancing and finding compromises between opposing views and opinions
  • Business partnering, working as a valued partner with stakeholders across a diverse operation, delivering a value-added service to business customers.
  • Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives
  • Ability to work under pressure
  • Fluent written and spoken English


  • Proven digital product experience i.e., working with Product team(s)
  • Proven track record of passionately delivering in a Scrum environment, displaying excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
  • Experience of successfully operating in a software development environment
  • Experience of operating and managing teams across multiple countries and cultures is desirable.
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