Product Owner

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

The British Airways (BA) Delivery team is part of BA Digital within the International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.

Our vision is to become the most trusted digital airline. We seek to delight our customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.

To harness our full potential across our customer, operational and colleague journeys, as well as our enabling domains, platforms and programmes, we are changing our ways of working and transitioning into a product-led organisation at scale.

Together we are building a better BA (British Airways).

Job Description

As a Product Owner, you will be leading one of our Product teams in one or more of our domains within the BA Digital Delivery Team to bring agile change to life. We are doing this by role modelling and embedding agile ways of working and applying SAFe as an overarching umbrella.

Purpose of the role

As a Product Owner, you will be an integral member of our Agile Team, acting as the primary voice of the customer. Your role is pivotal in liaising with Product Management and various stakeholders, including fellow Product Owners, to ensure that the team's direction is aligned with the broader organisational goals and customer needs. With a keen understanding of both the conceptual and technical aspects of product features, you will be entrusted with the vital task of defining Stories and meticulously prioritising the Team Backlog.

Your contribution as a Product Owner extends beyond mere backlog management. You play a crucial role in amplifying the value generated by the team(s). By ensuring that the Stories are not only well-defined but also resonate with the users' requirements, you guarantee that they adhere to the Definition of Done. Your focus remains unwavering on delivering quality and value, ensuring that each feature or component developed is both functional and in line with the users' expectations. Your proactive approach and commitment to excellence make you a cornerstone in the product development process, driving both innovation and user satisfaction.


  • Prepare for Programme Increment (PI) planning events, update the team(s) backlog and contributes to the programme vision, roadmap, and content presentations
  • Support programme backlog refinement and prep for Program Increment (PI) planning and plays a significant role in the planning event itself
  • Support story definition, providing the clarifications necessary to assist the team(s) with their story estimates and sequencing
  • Determine their team Programme Increment objectives together with the entire Agile team(s)
  • Build, edit, and maintain the team backlog, with input from System Architect/Engineering and other stakeholders
  • Prioritise and reprioritise the backlog items based on user value, time, and other team dependencies determined in the PI planning event and refined during the PI
  • Communicate user story detail and priorities and ensures the team aligns and agrees on a final iteration plan
  • Collaborate with the product team(s) to detail stories with acceptance criteria and examples in the form of acceptance tests (Behaviour-Driven Development (BDD))
  • Validate that user stories meets acceptance criteria, ensuring that it complies with the Definition of Done (DoD)
  • Understand the scope of upcoming enabler work and collaborate with Solution Architects/Engineering to assist with decision-making and sequencing
  • Participate in team demos and retrospectives with their team(s) and any other stakeholders including the Iteration Retrospectives, with the aim of improving Agile Release Train’s (ART’s), processes and working practices
  • Coordinate dependencies with other Product Owners
  • Work across teams to define and implement improvement stories that will increase the velocity and quality of the program
  • Attend the relevant Product Management events for planning and Programme Backlog/Vision refinement

We are looking for individuals with ability to provide both a technical and a commercial focus, with the ability to analyse and understand complex business processes, drive change assessment, and identify opportunities for improvement, simplification, and re-usability.

We are looking for individuals able to navigate through uncertainty, with high agility and adaptability that work smarter not harder.

This role may require some travel and working from multiple sites/locations within UK and internationally. You must be willing and able to travel to participate in meetings, workshops and other related activities.


  • Educated to degree level or equivalent experience
  • Recognised Agile qualifications (SAFe)


  • Strong ability to effectively lead and motivate individuals & teams (direct/indirect), working collaboratively to deliver results
  • Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally
  • Business partnering, working as a valued partner with senior stakeholders across a diverse operation, delivering a valueadded service to business customers
  • Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives
  • Dynamic, problem-solving approach coupled with the ability to create a positive working environment
  • Fluent written and spoken English


  • Proven experience of working as a Product Owner in a SAFe Agile environment, with strong understanding of Agile ceremonies
  • Demonstratable experience of successfully leading Product teams in an Agile setting, whilst also taking into consideration Waterfall delivery initiatives
  • Experience of working in a business and technology delivery environment
  • Collaboration with portfolio management and business owners to define the Portfolio Epic and its Minimum Viable Product (MVP)
  • Demonstrable experience of documentation, which must include Scope Statements, Epics and User Stories
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