OtC Analyst with Spanish

  • Full-time
  • Contract Type: Permanent
  • Directorate: Finance Services and Business Operations

Company Description

We are a part of International Airlines Group, one of the world's leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year.

We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL andVueling.

We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive.

Job Description

  • Performing OTC related activities: billing, cash collection, cash reconciliation, handling queries from customers.
  • Monitoring the Service Level Agreement (SLA) and Key Performance Indicators (KPIs)
  • Resolve day to day queries and operational issues from the BPO and suppliers, escalating as needed to ensure timely resolution
  • Carry out period end reporting process and support audit process as required, month-end/closing reporting, QE reporting including balance sheets
  • Continually search for process improvement opportunities, monitoring process and performance and making recommendations for changes
  • Support migration and improvement projects within the scope of services
  • Management over process changes documentation (DTPs) and process maps, including proper approval flow
  • Supporting Offshore Team in running and controlling transactional processes
  • Developing onshore function towards excellence in ICFR and operational control
  • Operational responsibility for performance of third-party BPO service provider


To achieve in this role, you are likely to have…

* Be fluent in Spanish and English

* BS/Ms degree in accounting or previous experience in finance

* OTC expertise focused on automation and process improvements would be an asset

* Previous experience in an international environment, (experience in operating across multiple countries and cultures is desirable, as well as experience in transition including writing and updating procedures, and process maps would be a plus)

* Experience in working with SAP and proficient in using Excel

* Excellent analytical skills

* Ability to handle multiple tasks and meet tight deadlines

* Focus on excellence and results


Additional Information

What we offer:

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.

The opportunity to work in a multi-cultural environment with great offices in many locations.We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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