About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Customer Experience has become a key product for Customer area and cross with Iberia digital commercial teams. During 2022, the product agile team has significantly growth in order to have enough capacity to deliver the roadmap proposed by the Business units.

The business objective is to deliver new products oriented to Customer value in digital and travel experience at the airport and flight, in alignment with digital products which could increment the main OKRs & KPIs for the sales and NPS.

Based on the above facts,  a new L4 Tech product owner position has been created, with the aim to respond to the specific needs of the digital product, manage a very ambitious roadmap, with a growing team & budget, and a challenging stakeholder management.

Accountabilities

Working in partnership with IAG Tech and the business to:

• Build a strong and trustworthy relationship with Customer Experience business stakeholders.
• Define product tech features roadmap based on business priorities, prioritise and sequence product features, coordinating eCommerce releases, deciding on timing and content.
• Manage product financials, ensuring value is delivered to business at the appropriate cost.
• Track value delivered to business and end customers through a proper set of KPIs that measure relevancy (e.g. Revenues), usage (e.g. transaction volumes), performance (e.g. SLAs), quality (e.g. defects) and delivery (e.g. velocity).
• Prepare for Programme Increment (PI) planning events, update the teams backlog and  contribute to the programme vision, roadmap, and content presentations.
• Support program backlog refinement and prepare for Program Increment (PI) planning and play a significant role in the planning event itself.
• Support story definition, providing the clarifications necessary to assist eCommerce agile tech teams with their story estimates and sequencing.
• Determine their team Programme Increment objectives together with the entire Agile team(s).
• Build, edit, and maintain the team backlog, with input from System Architect/Engineering and other stakeholders.
• Prioritise and reprioritize the backlog items based on user value, time, and other team dependencies determined in the PI planning event and refined during the PI.
• Communicate story detail and priorities and ensures the team aligns and agrees on a final iteration plan.
• Collaborate with the APPs agile tech teams to detail stories with acceptance criteria and examples in the form of acceptance tests (Behaviour-Driven Development (BDD)).
• Validate that the story meets acceptance criteria, ensuring that it complies with its Definition of Done (DoD).
• Understand the scope of upcoming enabler work and collaborate with Solution Architects/Engineering to assist with decision-making and sequencing.
• Participate in team demos and retrospectives with eCommerce teams and any other stakeholders including the Iteration Retrospectives, with the aim of improving Agile Release Train’s (ART’s), processes and working practices.
• Coordinate dependencies with other Product Owners.
• Work across teams to define and implement improvement stories that will increase the velocity and quality of the program.
• Attend the relevant Product Management events for planning and Programme Backlog/Vision refinement.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities.

Background

• Computer Science, Software Engineering or equivalent.

Experience

• +5 years of proven experience in similar positions in international companies and +10 years experience working in technological areas.
• Experience in product delivery standards, frameworks, product mindset and agile methodologies (SAFe, Kanban, Scrum).
• Deep knowledge of Apps technologies
• Proven IT leadership, gained in a complex global organisations, with extensive experience delivering significant business outcomes and values, through the creation and leadership of agile product teams
• Experience working in DevSecOps midset.

Skills

• Strong leadership, with a proven ability of influencing and persuading internally and externally.
• Effective senior stakeholder management, balancing and finding compromises between opposing views and opinions.
• Focused on delivering great services that meet business expectations on quality, cost and performance.
• Focused on delivery with an agile mindset.
• Business outcome and value driven.
• Systematic and rigorous planning of work and priorities.
• Flexibility in a rapidly changing and developing environment, with the ability to work under pressure.
• Fluent English & Spanish

Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background. 

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.