About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

The British Airways Tech Delivery team is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. 

Our vision is to delight customers, enable our colleagues, accelerate business performance, increase shareholder value, and protect our business through the innovative and agile use of technology and data.  

To harness our full potential across our three domains, Customer & Commercial, Operations & Engineering and KITC & Networks Infrastructure, we are changing fundamentally our ways of working by transitioning at speed into a Product led organisation. 

Together we are building a better BA faster not harder. 

As a Cloud Engineer, you will be working with our Product teams in one or more of our domains within the BA Tech Delivery Team to bring agile change to life. We are doing this by role modelling and embedding agile ways of working and applying SAFe as an overarching umbrella within BA Delivery. 

Purpose of the role  

As a Cloud Engineer you will focus on cloud services, such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). You will create, maintain, audit and improve cloud solutions and templates, by writing diagnostic programs, designing and writing code in line with defined requirements to meet the technology needs of our business.  

Accountabilities 

Working in partnership with IAG Tech and the business to: 

• Produce logical and physical designs for all layers of the cloud architecture, from user interface through to back-end databases and systems.  

• Consider and evaluate potential package “off the shelf” solutions in association with IAG Tech Architecture to achieve the defined requirements (including piloting, prototyping and assessing cost of potential solutions). 

• Design and deliver cloud solutions that achieve the identified requirements, using standard methods, tools and techniques. Obtaining specialist advice on aspects of the design, technical policy and test strategy from appropriate specialists as required.  

• Plan, design and conduct tests of cloud solutions, translating acceptance criteria into suitable tests; corrects errors and re-tests to achieve an error-free result. This includes actively seeking and deploying automated test solutions.  

• Create environments that enable and encourage Continuous Improvement/Development and DevSecOps ways of working, taking input from process owners and other subject matter experts to gain a great understanding of business ways of working and challenges.  

• Work with Business Analysts and other stakeholders to understand their acceptance criteria  

• Provide support on cloud solutions, building, testing and implementing fault fixes and monitoring the cloud solutions to prevent problems occurring (e.g. DevSecOps environment).  

• Deliver on a number of projects, the breadth and complexity of which will vary depending on experience. 

This role may require travel and working from multiple sites/locations. You must be willing and able to travel to participate in meetings, workshops, and other related activities. 

Essential Qualifications  

• Educated to degree level or equivalent experience 

Desired qualification 

• Specific technical experience and qualifications required 

• Recognised Agile qualifications (SAFe) (preferable not mandatory) 

Skills  

• Excellent ability to deploy and maintain Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions  

• Good ability to engineer/develop/code in the specific technology area  

• Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally  

• Effective stakeholder management, balancing and finding compromises between opposing views and opinions 

• Business partnering, working as a valued partner with stakeholders across a diverse operation, delivering a value-added service to business customers.  

• Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives 

• Embracing and managing both business and IT change as necessary to help shape future direction   

• Ability to work under pressure 

• Innovation - transforming industry trends into practical, cost effective solutions    

• Identifies and contributes to the continual improvement of software engineering capability across the organisation 

• Fluent written and spoken English 

Experience  

• Proven expertise in the technical design, build, test and support of large and/or complex cloud solutions.  

• Demonstrable experience of deploying and maintaining Software as a Service (SaaS), Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions  

• Experience in translating complex business requirements into system design, taking into account technical environment(s), ability of user group to interact with the system and expected life and volatility of system.  

• Demonstrable expertise in a specific technical specialism and/or broad technical expertise.  

• Experience of developing in an agile and/or DevSecOps environment is highly desirable, including unit testing, behaviour driven development, and continuous integration/continuous deployment. 

• Experience of operating across multiple countries and cultures is desirable, but not essential.  

Benefits

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.