Scrum Master

  • Full-time
  • Contract Type: Permanent
  • Directorate: IAG Tech

Company Description

About IAG Tech

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Job Description

We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. 

With a diverse workforce spread across four countries, IAG GBS provides creative and innovative solutions to drive sustainable transformation by delivering finance, procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the GBS centralised model, driving efficiencies, automation and economies of scale. 

IAG Tech’s vision is to increase shareholder value, accelerate business performance, delight customers, enable employees, and protect our business through the innovative and agile use of technology and data. 

Purpose of the role  

  • The go-to person for applying Scrum to produce high-quality work and coaching team members on Scrum techniques. Ultimately, creating self-organising teams that are flexible and fully productive during sprints. 


Working in partnership with IAG Tech and the business to: 

  • Drive solution-based outcomes through the facilitation of scrum events, defined sprints, retrospective meetings, daily stand-ups, meetings and workshops 

  • Maintain the product backlog using techniques for effective backlog management  

  • Ensure the Scrum Team understands and communicates progress towards their product goals with Product stakeholders ensuring timely involvement (e.g., IT Project Managers, Delivery Leads, Product Managers) 

  • Leverage tools & techniques providing clear, relevant, up to date and metrics based visibility of progress  

  • Coordinate with Project Managers, the Delivery Leaders, and Product teams to ensure dependencies are understood and managed 

  • Build a trusted, safe and productive environment where team members ‘own’ the product, problems can be raised without fear of blame with an emphasis on continuous learning and problem solving 

  • Lead the training, adoption and coaching of Scrum techniques and cadence within the team and the wider organisation 

  • Remove barriers to delivery for stakeholders and Scrum Team(s), maintaining continuous and optimal workflow at a level that is sustainable 

  • Ensure capacity, velocity & throughput of the team is measured and monitored (roadmap planning) 

  • Deliver on a number of projects, the breadth and complexity of which will vary depending on experience. 

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities 


Essential Qualifications  

  • Educated to degree level or equivalent experience 

Desired qualification 

  • Recognised Agile qualifications (SAFe Scrum Master, Certified Scrum Master (CSM) or Professional Scrum Master I (PSM I).) 

  • Recognised Waterfall qualifications 


  • Good knowledge of other Agile frameworks (Crystal, XP etc.) 

  • Strong communication and servant leadership skills 

  • Strong problem-solving and conflict-resolution ability 

  • Strong workshop leader and facilitator 

  • Forming strong stakeholder relationships, with a proven ability of influencing and persuading internally and externally  

  • Effective stakeholder management, balancing and finding compromises between opposing views and opinions 

  • Business partnering, working as a valued partner with stakeholders across a diverse operation, delivering a value-added service to business customers.  

  • Ability to recognise priorities and guide others towards the accomplishment of strategic business goals and objectives 

  • Ability to work under pressure 

  • Fluent written and spoken English 


  • Proven digital product experience i.e., working with Product team(s)  


  • Proven track record of passionately delivering in a Scrum environment, displaying excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement) 


  • Experience of successfully operating in a software development environment 


  • Experience of operating and managing teams across multiple countries and cultures is desirable.  

Additional Information


The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.



Privacy Policy