IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia. Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data. We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Our Values

At IAG Tech we share common values to help us create the right culture to underpin our thriving community:

Innovation | we value identifying new ways of using technology to solve business challenges

Empowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleagues

Professionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our ability

Transparency | we value honesty and integrity and always share the reality in a manner the business understands

Agility | we value responsiveness, speed and flexibility in everything we do

We celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.

Purpose of the role

• Deliver high quality and timely insights that serve to:

• Enable the proactive management of the I&O function
• Proactively identify operational performance issues that impact availability and stability of the IT estate
• Constantly evolve and improve the customer proposition

Accountabilities

Working in partnership with I&O stakeholders to:

• Implement and evolve a suite of reporting for the function, including all sub functions, ensuring alignment with the governance model

• Drive tooling requirements linked to reporting, ensuring full leverage of existing toolset to extract and manipulate data that produces valuable insights

• Drive automation capability and leverage of AI Ops/Machine Learning technology, taking us further on the journey to predicting and preventing service failures.

• Define functional KPIs that enable I&O-wide review to bring together intelligent data points on the overall success of service delivery for each period
• Identify and drive remediation of data quality issues within the toolset, establishing appropriate guardrails for users and process owners to follow

• Produce and drive improvements in all reporting required for IAG Tech/I&O (e.g. operational reporting to IAG Management Committee)

• Equip the I&O Leadership Team with data and insights that facilitate decision-making on investments, process interventions and risk treatments
• Support the vendor management and SIAM functions through transparent reporting on supply chain performance

• Drive the rationalisation of reporting and requests for new reporting/collaboration with OpCo reporting teams

• Constantly seek internal and external reference to mature reporting, KPIs, insights and ways of harnessing data to drive functional effectiveness

• Contribute to journey towards consumption-based charging by driving transparency of cost

• Maintain a strong awareness of IT best practice and trends, identifying opportunities for innovation and business change

ITIL qualification is highly desirable, as well as experience of using the ServiceNow platform

Benefits

The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion

IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture.

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality, and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background.

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030