IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. IAG has a fleet of 531 aircraft. Before the impact of the COVID-19 pandemic, it operated to 279 destinations and carried around 118 million passengers each year.

Since launching in 2014, IAG GBS has transferred and restructured services, implemented Group-wide systems, created new ways of working and delivered unprecedented cost savings for IAG’s operating companies: Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL and Vueling.

Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation.

IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation.

The company is headquartered in Kraków and has operations in Barcelona, Dublin, London and Madrid and Mumbai.

Purpose of the role

The primary purpose of this role is to support internal communications in IAG GBS, working as part of the wider Communications Team, and supporting a specific business area.

This includes the delivery of operational, transformation and business communications and supporting corporate communications.

A key aspect of the role is increasing the awareness of IAG GBS as a trusted partner in supporting the operating companies to deliver their business plans. Critical to achieving this will be developing close working relationships with the People and Communications Team, the functional leadership team and key stakeholders across the business to support and deliver a holistic communications strategy, often against a challenging change agenda. This will include developing and protecting a consistent, joined-up narrative that successfully embeds the IAG GBS strategy, operating model, values and behaviours, while respecting the unique requirements of the different functional areas.

There will also be a requirement to deliver external communications, which include communications channels such as LinkedIn, the IAG GBS website, as well as supporting the business with content for external careers websites and in-person events.  

This role may require some travel and working from multiple and international sites/locations.

Accountabilities

• Support and execute the overall communications strategy for IAG GBS, and that of the assigned business functions, by facilitating communication requirements from the relevant leadership team and transformation programme and working with the Corporate Communications Manager and Head of Communications to build the necessary strategies and channels for delivery
• Develop, write, edit, proof-read and deliver effective content as assigned, e.g. presentations, policies, documents, strategic narratives, newsletters, intranet and web content, blogs, vlogs and videos, always ensuring consistency around brand usage and tone
• Develop subject matter knowledge of the assigned functional areas, particularly the key business priorities, challenges and opportunities
• Update and support a calendar of corporate communications activity and manage day-to-day alongside local communication plans
• Act as a communication specialist within the Communications Team, and the wider People and Communications Team, providing expert advice and guidance around best practice communication methods
• Support programme managers, project managers, and functional areas on change and transformation communications, ensuring necessary confidentiality and credibility are always maintained
• Work with stakeholders and external suppliers as appropriate to ensure timely sign-off and delivery to intended audiences on all communications and collateral
• Conduct regular evaluation to test the effectiveness of messages and channels through different means, including workshops and questionnaires, and suggest changes where necessary and appropriate
• Various administration tasks, including maintenance of distribution lists for different recipient groups
• Support any communication events including developing all visual media, organising guest speakers and coordinating event logistics

• Exceptional English language skills
• Outstanding writing and proof-reading skills with an excellent eye for detail, able to customise various content for different audiences, ensuring the right style and tone of voice
• Significant external and internal communications experience, including social media
• Strong organisational skills and excellent ability to prioritise
• Strong analytical and observation skills
• Strong business acumen, with the ability to quickly understand the requirements for the communication
• Ability to fully own the business partnering relationship, challenging where appropriate and necessary, but prepared to accept a different outcome
• Able to work, and develop strong relationships, with different stakeholders across the organisation  
• Solid working knowledge of SharePoint, PowerPoint, and all Microsoft Office applications
• Strong interpersonal skills and the ability to establish credibility at all levels of the organisation
• Able to operate effectively in an environment of constant change with tight deadlines, finite resource and a great deal of ambiguity
• Able to take clear and specific direction but also self-manage and operate independently
• Self-motivated with a ‘can-do’ attitude
• Tenacious, able to deliver a high level of performance and not become resigned to the inevitability of delays
• Degree level qualification or equivalent, preferably in a communications-related subject
• Experience working in an environment of change involving people, processes, policy, and technology
• Willing and able to travel to participate in meetings, workshops, and other related activities where appropriate