Senior Associate, Industry Technical Relations

  • N127 S Park Dr, Appleton, WI 54914, USA
  • Full-time

Company Description

The I-CAR Vision is that every person in the collision repair industry has the information, knowledge and skills required to perform complete, safe and quality repairs for the ultimate benefit of the consumer.

Formed by the collision industry in 1979, I-CAR, the Inter-Industry Conference on Auto Collision Repair, is a not-for-profit training organization focused on education, knowledge and solutions for the Collision Repair Inter-Industry. The primary goal of I-CAR is complete and safe repairs for the ultimate benefit of the consumer.

I-CAR develops and delivers technical training programs to professionals in all areas of the Collision Repair Inter-Industry. In addition, I-CAR provides a communication forum for anyone interested in proper collision repair. I-CAR's primary funding is derived from student tuition and services. This assures that I-CAR can remain unbiased in developing programs and services on an industry-wide basis.

The I-CAR Mission is to deliver increasingly accessible, on-demand and relevant education, knowledge, services and solutions for the collision repair Inter-Industry.

The I-CAR Core Beliefs & Values serve as a compass for the organization’s actions and describe how I-CAR goes about doing the work its Vision and Mission call it to do.

I-CAR has five key Core Beliefs & Values:


Job Description

Job Summary: Assists in research, organization, and communication of technical procedures, best practices, other related technical publications, and other industry information to I-CAR associates and inter‑industry representatives. Researches and assists in the development of technical procedures, publications, and course material for I‑CAR, vehicle, equipment, and/or product makers. Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Assists the Director, Industry Technical Relations and the Director, Curriculum and Product Development in the development of research, testing, and product specifications. Participates in research and testing activities to establish best practices. Obtains and interprets information from collision industry sources to assist in development of material and videos for I-CAR. Provides technical support and acts as talent for video and photography of repair procedures and processes.

Primary Responsibilities include, but are not limited to, the following. Other duties may be assigned.

  • Ask ICAR ‑ Researches and responds to technical inquiries, while stringently following established processes, providing timely responses, and avoiding responses to minimize potential liability exposure.
  • Ask ICAR ‑ Provides OEM and/or I‑CAR best practices in support of technical inquiries.
  • Technical Knowledge Portal ‑ Develops technical articles, videos, podcasts, and other media to communicate collision repair technical information.
  • Technical Knowledge Portal ‑ Assists in evaluation and implementation of tools to be used to effectively communicate technical information to I-CAR customers, volunteers, instructors, etc. Coordinates distribution of technical information to I-CAR associates and instructors.
  • Technical Knowledge Portal ‑ Maintains and expands Restraint Systems Parts, Partial Part Replacement, Hybrid Disable, Calibration Requirements, and other I‑CAR Matrices. Assists in coordination, research, documentation, review, and distribution of technical information matrices.
  • Technical Knowledge Portal – Actively monitors and updates I‑CAR Repairability Technical Support social media efforts, including responding to technical inquiries and input into technical inquiry database(s).
  • Technical SME – Provides SME technical assistance to OEMs, other collision industry partners, and internally to I‑CAR associates.
  • Technical SME Supports technical research and surveys to obtain accurate, factual technical information from collision industry resources required for contract and cooperative agreement product development.
  • Technical SME ‑ Actively participates in I‑CAR research and testing activities in pursuit of gap closure and collision repair best practices.
  • Technical SME ‑ Conducts research to obtain accurate, factual information from worldwide collision industry sources, and interprets, organizes, and communicates this information to I-CAR associates to assist in addressing technical inquiries, the development of curriculum, and other material for I-CAR. Provides technical documentation as necessary to support I-CAR training content.
  • Technical SME Provides technical assistance to I-CAR Instructors and/or other collision industry affiliates.
  • Technical SME Provides technical documentation and support for in-house technical videos. Provides technical support and acts as talent, as required, for video and photography of repair procedures and processes.


Associate's degree (A.A.) or certificate in collision repair or vocational education desired. Three to five years prior work experience in some area of the collision industry desired. Experience as a technical writer, Instructional Designer, or Industry Trainer preferred.

Additional Information


All your information will be kept confidential according to EEO guidelines.

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