Customer Success Manager (f/m/d)

  • Lobeckstraße, 10969 Berlin, Germany
  • Full-time

Job Description

Humanoo. Making people healthier - together with you

We are looking for Customer Success Manager (f/m/d) to join us at Humanoo on our mission to become Europe’s leading health rewards platform. 

WHAT WILL YOU BE WORKING ON?

  • You work closely with the Humanoo´s existing clients, acting as a trusted partner and focus on long-term value-generation to our customers, ensuring customer satisfaction

  • You manage customer portfolio, you are accountable for upscale, retention and defining success plans 

  • You organize workshops with our clients to maximize value for the client for the money invested in the product

  • You are a first point of contact for the client, whenever potential problems arise, and you proactively offer customers solutions, and find new ways to prevent problems from occurring in the future

  • Together with the client you create requirement-specific solutions and concepts and support the client's product implementation

HOW DO YOU FIT IN?

  • You have at least 2 years of experience in Customer Success, Customer Support or similar field 

  • You bring in strong communication skills in English and German

  • You are structured and able to bounce several projects and to-dos at once

  • You have a positive attitude

  • You enjoy working with different stakeholders internally and externally

  • You are customer and solution-oriented 

WE OFFER

  • Attractive base salary + commission bonuses

  • Fun and dedicated cross-functional team

  • Home office

  • Your personal growth plan and budget

  • 26 days off, plus  3 Event Days

  • €25 BVG-ticket contribution

  • Office in Berlin, Kreuzberg

WORKING AT HUMANOO

At Humanoo, we make people healthier - by taking the digital health market to the next level and becoming the leading health rewards platform across Europe. With our digital health app we motivate our customers with daily routines to a healthier life and enable them to stay balanced and relaxed - both at work and in private life. So, are you ready to make your contribution?  Apply today and join us!

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