Huckberry is an independent online retailer and magazine for those who love adventure. We're a team of 80ish based in San Francisco, California with offices in Columbus, Ohio.

Over a million and a half young, active professionals trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.

We're bootstrapped, profitable and proud, and have been called "the future of eCommerce for guys." We look forward to meeting you.

Do you love the outdoors? Are you someone who has a passion for style and adventure? Do you believe in consistently excellent customer service? Do you thrive in a challenging environment? If you've answered yes to all of these questions, we’re looking forward to hearing from you!

As a Customer Experience Team Lead your primary responsibility will be to guide, mentor, and motivate a group of CX Agents to provide outstanding customer service. You’ll help organize your team’s workload, provide escalation support as needed, and lead by example with your enthusiasm for solving any customer issue or question creatively and efficiently via three main channels: email, phone, and chat. 

We're looking for candidates who:

• can quickly and efficiently tackle problems for customers when deliveries, transactions, or experiences don't go as planned
• have previous experience in a people-facing role (retail, teaching, restaurant, etc.)
•  detail and process oriented
• natural leader
• have a great attitude and an appreciation for cool gear, great design, and the outdoors
• love working in team environments and can help grow and scale our Customer Experience team

• A bachelor's degree preferred, or 4+ years of experience in the field or in a related area.
• Familiar with a variety of customer service best practices and procedures.
• Master multi-tasker that’s not afraid to dive in head first into challenging projects and tasks
• Quick learner and self-starter that enjoys working autonomously 
• Excellent written and verbal communication skills.
• Laser focused with an excellent attention to detail.

Want to get know us better?

Check out our:

• Journal: http://huckberry.com/blog
• Facebook: https://www.facebook.com/Huckberry
• Instagram: http://instagram.com/huckberry
• Twitter: https://twitter.com/Huckberry

Huckberry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.​​​​​​