Customer Experience Associate

  • San Francisco, CA
  • Full-time

Company Description

Huckberry is an independent online retailer for those who love adventure. We're a team of 50ish and based in San Francisco, California and Columbus, Ohio.

Over a million of our members trust us as their leading resource for emerging brands, gear, and lifestyle inspiration.

Job Description

Do you love the outdoors? Are you someone who has a passion for style and adventure? Do you believe in nothing but excellent customer service? Do you thrive in a challenging environment? If you've answered yes to all of these questions, we’re looking forward to hearing from you!

As a member of our Customer Experience team, you'll be on the front lines of ensuring that every Huckberry customer is a happy customer. Your primary responsibilities will include assisting our customers via email, voice, and chat.


We're looking for a candidate who:

  • can quickly and efficiently tackle problems for customers when deliveries, transactions, or experiences don't go as planned
  • has previous experience in a customer-facing role
  • is detail and process oriented
  • is a natural leader
  • has a great attitude and an appreciation for cool gear, great design, and the outdoors
  • loves working in team environments and can help grow and scale our Customer Experience team

To apply for this position, please click I'm Interested and:

  1. Upload your resume
  2. Link us to your LinkedIn profile
  3. Tell us in 2 sentences or less what makes you unique. 
  4. Tell us in 2 sentences or less why you'd make a great addition to our Customer Experience team.

Additional Information

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Huckberry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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