The Housing Authority of the City of Shreveport (HACS) provides quality affordable housing to low-income families and individuals through the effective and efficient administration of housing assistance programs. 

The Business Process Manager plays a crucial role within the Shreveport Housing Authority by assessing, enhancing, and managing existing processes while ensuring adherence to regulatory requirements for various agency programs. This role involves a combination of process analysis, improvement, and compliance management to maximize efficiency and effectiveness.

Key Responsibilities:

1. Process Analysis and Improvement:

- Conduct in-depth analysis of existing agency processes and procedures.

- Identify inefficiencies, bottlenecks, and areas for improvement.

- Develop and implement process improvement strategies to optimize workflow and resource utilization.

- Collaborate with relevant stakeholders to gather input and feedback for process enhancements.

2. Process Testing and Implementation:

- Design and conduct tests to assess the effectiveness of new processes and improvements.

- Ensure that process changes are well-documented and communicated to relevant teams.

- Oversee the transition to new processes and monitor their impact on efficiency and quality.

3. Compliance Management:

- Stay up-to-date on regulations, laws, and guidelines relevant to the agency's programs.

- Develop and maintain a compliance framework to ensure adherence to regulatory requirements.

- Conduct regular compliance audits and assessments.

- Work closely with program managers to address compliance issues and implement corrective actions.

4. Reporting and Documentation:

- Prepare detailed reports on process improvements, compliance status, and audit findings.

- Maintain comprehensive records of process documentation and compliance activities.

- Present findings and recommendations to agency leadership and stakeholders.

5. Training and Education:

- Provide training to staff members on new processes and compliance requirements.

- Offer guidance and support to help teams adapt to changes and meet compliance standards.

6. Risk Management:

- Identify potential risks related to process changes and compliance issues.

- Develop risk mitigation strategies and contingency plans.

7. Cross-functional Collaboration:

- Collaborate with various departments and teams within the Housing Authority to ensure alignment and successful process implementation.

- Foster a culture of continuous improvement and compliance awareness throughout the organization.

The Business Process Manager plays a vital role in enhancing the efficiency of the Housing Authority's operations while ensuring that the agency remains compliant with applicable laws and regulations. This role contributes to the agency's mission of providing safe, affordable, and accessible housing to the community.

Job Type: Full-time

Salary: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Shreveport, LA 71104: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Risk management: 3 years (Required)
• Policy & process development: 2 years (Required)

All your information will be kept confidential according to EEO guidelines.