IT Help Desk

  • Full-time

Company Description

Homzmart is a one stop shop where you purchase everything from furniture to household items and more!

  • We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
  • We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
  • We are continuously solving for ‘home’ – Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.

Job Description

  • Providing IT assistance to end users with operating systems, printers, collaboration devices.

  • Training end-users on hardware functionality and software programs.

  • Keep track of IT Assets.

  • Resolving logged errors promptly.

  • Updating computer software. as well as upgrading hardware and systems.

  • Documenting processes and performing diagnostic tests.

  • Keeping track of technological advancements and trends in IT support. 

Qualifications

  • A bachelor's degree in computer science, communications or computer engineering, or similar.

  • 1-2 years of experience as an IT support engineer.

  • Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).

  • Good knowledge of supporting macOS and Linux devices.

  • Good knowledge of CCNA, MCSA.

  • Exceptional interpersonal and communication skills.

  • Exceptional ability to provide technical support and resolve queries.

  • setting up and installing new computers, networks, and software

  • In-depth knowledge of computer hardware, software, and networks.

  • Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)

  • Ability to determine IT needs and train end-users.

  • Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.

  • Experience in documenting processes and monitoring performance metrics.

  • Ability to keep up with technical innovation and trends in IT support.

  • The job may require bi/weekly visits to different company offices.