IT Help Desk
- Full-time
Company Description
Homzmart is a one stop shop where you purchase everything from furniture to household items and more!
- We inject confidence into the online home shopping experience by solving for brands, manufacturers, and customers.
- We combine the power of technology and logistics to provide a seamless experience for the customer; therefore, delivering value to all our stakeholders
- We are continuously solving for ‘home’ – Homzmart has the largest selection to design, style and brighten your home all with a single click. Convenience, predictive-tech and customer centric approach.
Job Description
Providing IT assistance to end users with operating systems, printers, collaboration devices.
Training end-users on hardware functionality and software programs.
Keep track of IT Assets.
Resolving logged errors promptly.
Updating computer software. as well as upgrading hardware and systems.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.
Qualifications
A bachelor's degree in computer science, communications or computer engineering, or similar.
1-2 years of experience as an IT support engineer.
Excellent knowledge of Modern Desktop administration (MS MD-100 or Comptia A+).
Good knowledge of supporting macOS and Linux devices.
Good knowledge of CCNA, MCSA.
Exceptional interpersonal and communication skills.
Exceptional ability to provide technical support and resolve queries.
setting up and installing new computers, networks, and software
In-depth knowledge of computer hardware, software, and networks.
Exceptional ability to support printing services and collaboration equipment (telephony system, telepresence)
Ability to determine IT needs and train end-users.
Proficiency in IT helpdesk software, such as Jira or Manage Engine SD+.
Experience in documenting processes and monitoring performance metrics.
Ability to keep up with technical innovation and trends in IT support.
The job may require bi/weekly visits to different company offices.