Home Instead West Leicestershire & Market Bosworth deliver quality care to older people in their own homes in our local community. Here at Home Instead we provide services from personal care through to companionship to keep vulnerable adults in their own homes and also to preserve their dignity and respect their wishes. We along with our Care Professionals have knowledge, understanding, experience, expertise, a sense of community, reliability and flexibility. How we are different: Personal touch: Through years of caring for older people in their own homes all around the world, we have gathered many innovative ways of ensuring people can continue living successfully at home, foreseeing a happy future with care and support they can trust. Lovely people: Our Care Pros are matched to our Clients' interests and hobbies and because they are handpicked for their caring heart, they quickly become the faces Clients come to love and trust. Expertise: Our pioneering training ensures all our people are expertly qualified to look after our Clients' who in turn welcome welcome having highly professional Care Pros supporting them in their own home. Affordable and appealing: We know that cost is one of the biggest concerns about care, so we've made our service stress-free and excellent value. Our costs are very easy to understand and manage, and you are always firmly in control. Quality time: Our visits are a minimum of 1 hour. This leaves plenty of quality time for our Care Pros to ensure all needs are met with time left to chat and build a trusted relationship.

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role

• Understand and build effective and efficient schedules around our clients and Care professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professional so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Insteads Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Essential Criteria

• Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

The following would be advantageous

• Driving Results
• Adapting to Change
• Customer Focus
• Planning & Organising
• Influencing
• Resilience
• Teamwork & Collaboration
• Communication & Relationship Management
• Agile Learner

Benefits

• Company Pension Scheme
• Local & Professional Support Team available, 24/7 on call support
• Blue Light Discount Card - optional to purchase £5 for a 2 year membership
• Refer A Friend Scheme (£200 Bonus)
• Employee Benefits & Discount Scheme (Tesco, Sainsburys, Nike, EE, Booking.com and many more)
• Award Winning, Comprehensive Induction & Ongoing Professional Development Training
• Fantastic Recognition and acknowledgement during birthdays, appraisals, and special occasions (Gift cards)
• Care awards and Company Events

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.