Our office was established in March 2012 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

You’ll be a key link between our clients, their families, Care Professionals and the office team. Your role will include:

• Carrying out client reviews and quality assurance visits.
• Conducting Care Professional supervisions, providing support and mentoring.
• Supporting care consultations and creating, reviewing and auditing client care plans.
• Carrying out client and Care Professional introductions.
• Maintaining regular contact with clients, families and Care Professionals.
• Supporting Care Professionals with digital care planning and care management technology.
• Ensuring client and Care Professional records are accurate and up to date.
• Building positive relationships with clients, families and other professionals involved in their care.
• Supporting the wider Client Experience team.
• Participating in the on-call rota when required. 

Above all, you’ll be passionate about providing high-quality, personalised care and helping people to live independently and happily in their own homes.

  What we offer

• Circa £30,000 salary, depending on experience.
• 22 days annual leave + 8 bank holidays.
• Pension scheme.
• A friendly and supportive working environment.
• The opportunity to join a stable, experienced office team.
• A varied role with the opportunity to develop your skills and take on responsibility.
• The chance to make a genuine difference to the lives of our clients and Care Professionals.

You’ll ideally have:

• Level 3 NVQ/QCF in Health & Social Care (or equivalent).
• Experience working in the care sector, including delivering personal care.
• Experience with medication and MAR/eMAR in a senior or supervisory role.
• A good understanding of Health & Social Care legislation and regulations.
• Excellent communication and relationship-building skills.
• Good IT skills and confidence using care management technology.
• A well-organised, flexible and positive approach.

We believe that care is personal. Our motto is “To us, it’s personal”, and we work hard to make sure that philosophy is reflected in the way we support our clients and our Care Professionals.

We’re proud of our established office team and the strong relationships we have built with our clients and care professionals.

If you’re an experienced care professional looking for a rewarding next step, we’d love to hear from you.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to an appropriate Criminal Records check.