Home Instead is a leading provider of high-quality, relationship-led care for older people, supporting them to live independently in the comfort of their own homes.

With a strong focus on companionship and person-centred support, we offer minimum one-hour visits, allowing time to truly get to know our clients and provide unhurried, meaningful care. Our award-winning training ensures our Care Professionals are equipped with the skills and confidence to deliver exceptional support. We are proud of our outstanding reputation and take great care in matching our Care Professionals with clients based on shared interests and personalities, helping to build genuine relationships and trust. This approach enables us to deliver truly personalised care that enhances the quality of life for those we support.

This is a key role within the business, responsible for ensuring the highest standards of care delivery, regulatory compliance, and continuous quality improvement across our service. You will play a vital part in supporting our mission to provide safe, effective, and person-centred care to all clients. The role is ideal for someone who is detail-focused, confident in leading audits and quality assurance, and committed to driving excellence in care standards.

What You’ll Do

• Develop and maintain bespoke, person-centred care plans and risk assessments.
• Ensure all client records are fully compliant from the outset and throughout the care journey.
• Manage the onboarding of new clients, ensuring a safe and seamless transition into our service with documentation, safeguarding, and compliance
• Carry out regular quality checks and audits, following up on any actions promptly.
• Monitor care delivery, listening first-hand to clients and families about what matters most to them.
• Support continuous improvement in service delivery, ensuring compliance with CQC standards.
• Champion client experience by paying attention to the “small details” that make a big difference.
• Having a general overview and understanding of clients needs, medications and mobility able to support office team and care professionals
• Support the training and development for Care Professionals and office team with E-Learning to promote a culture of continuous learning and high standards
• Support with covering care calls and participating in our office on call rotation

About You

• Desired previous experience within the care industry
• Strong understanding of CQC compliance, care planning, and quality assurance.
• Excellent communication and organisational skills.
• Compassionate, detail-focused, and committed to person-centred care.
• Passionate, resilient and reliable personality
• Full UK Driving Licence and access to a car.
• Full right to work in the UK (we cannot offer visa sponsorship).

What We Offer

• Competitive salary
• Supportive and friendly working environment
• Opportunities to progress within a growing organisation
• The chance to make a real impact on care quality