Home Instead help the local community, providing care and support to allow individuals to lead fulfilled lives in safe & familiar surroundings where they feel most comfortable.

Job Purpose

To ensure our Care Professionals and clients receive the appropriate support and a consistently high-quality service.

Key Responsibilities

• Schedule and manage day-to-day care visits, including short-notice changes due to sickness or availability

• Conduct Care Professional support visits and ongoing competencies

• Create, update, and audit client care plans and support with digital care planning

• Handle client enquiries, consultations, and manage the care journey

• Maintain accurate records using Home Instead’s systems and People Planner

• Coordinate and conduct Care Professional and client introductions

• Build and maintain positive relationships with clients, families, and healthcare professionals

• Mentor and support Care Professionals

• Maintain regular contact with both clients and Care Professionals

• Participate in the on-call rota

• Carry out client visits as required

• Uphold Home Instead’s policies, including Equality, Diversity, and Equal Opportunities

Essential Criteria

• NVQ Level 3 in Health & Social Care or willingness to work towards it

• Previous experience in the care sector delivering a wide range of personal care services

• Supervisory experience working with MAR charts and medication administration

• Strong understanding of relevant health and social care legislation and regulations

• Excellent communication and relationship-building skills

• Confident using care management technology and supporting others in its use

• Strong IT skills including Microsoft Office or Google Suite, and virtual platforms

• Full UK driving licence and access to a vehicle

• Organised, adaptable, and committed to delivering exceptional service

• Ability to maintain confidentiality and adhere to current data protection standards

What We’re Looking For

We’re seeking someone who is:

• Driven to achieve results and maintain high quality

• Adaptable to change and responsive in a fast-paced environment

• Customer-focused and passionate about care

• A confident influencer and effective communicator

• A team player who thrives on collaboration

• Eager to learn and embody the values of Home Instead

Why Join Home Instead?

• Be part of an award-winning organisation known for quality care

• Work in a supportive and friendly team environment

• Competitive salary and opportunities for progression

• The chance to truly make a difference in the lives of others

Ready to take the next step in your care career? Apply today and help us continue delivering care that changes lives.