• Our mission is to expand the worlds capacity to care. This role will play a vital part ensuring that our clients receive the best in outstanding, quality care and support the growth of our business.

The Scheduler is expected to perform a variety of duties in the coordination of scheduling services for Clients and Care Professionals schedules. The Scheduler is expected to assist and support other staff members in order to provide the highest quality service to Clients and Care Professionals. Trainees will be considered

Primary

• Answer each incoming call in a friendly, professional and knowledgeable manner
• Develop and maintain relationships with both Clients and Care Professionals by regular contact
• Coordinate Care Professionals schedules on a daily basis
• Coordinate and maintain monthly Client schedules in Home Instead Software
• Identify and report to Senior Scheduler
• Take Care Professionals hours from timesheets and enter into Home Instead Software
• Enter and maintain accurate Client and Care Professionals records in Home Instead Software
• Process and mail client timesheets
• Provide up to date hand over for out of hours cover
• Participate in out of hours on-call management

• Remain calm in stressful situations

Secondary

• Field employment enquires from prospective Care Professionals and arrange for application process as needed
and any client enquiries that may come through.

• Full or Part time hours will be considered for this role.

• Competitive salary depending on your experience.

• Full UK Driving Licence and access to reliable vehicle advantageous

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Call the office on 01483488222

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.